Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.
You get the following error when you're trying to use the Zune software:
Error code C00D11D2
This may mean that the Zune Music + Video software can't access a file. The file might be in use, you might not be able to access the computer where the file is stored, or your proxy settings might be wrong.
In most cases, this error means you can't sync with your device or download updates for the Zune software because you're not connected to the Internet. Internet access might be unavailable for a variety of reasons. For example, you might be experiencing temporary issues with your Internet service provider (ISP). Or, your Windows firewall or third-party software might be blocking Internet access.
Solution 1: Test your Internet connection: Open a website that you haven't visited in a long time.
If you can't access the Internet and you've confirmed that there are no issues with your Internet service provider, try the next solution.
Solution 2: Check the Xbox Live service status.
Solution 3: Check your external networking devices. Make sure that any external networking devices are connected and turned on.
Solution 4: Make sure that your router or modem is working and that the relevant indicator lights are on.
Solution 5: Perform a clean startup and configure firewalls. To do this:
When your computer restarts, start the Zune software. If you no longer get the error message, contact your firewall manufacturer to determine how to configure the firewall to work with the Zune software.
Solution 6: Add Zune to the Windows Firewall exceptions list. Follow the appropriate steps below.
Windows 8 and Windows 7
Windows Vista and XP
Add Zune to the Windows Firewall exceptions list on Windows Live OneCare
Solution 7: Check the Winsock.dll file on your computer to see if it's corrupted. Winsock allows Windows to communicate with the Web. For ways to test and repair Winsock, see the Microsoft Knowledge Base article Network Diagnostics for Windows XP is available to help identify and fix network connection problems. For more help, contact your Internet service provider.
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