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Error code C00D11E2

Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

Overview

You receive error code C00D11E2 when you try to sign in to or play content from Zune Marketplace.

Cause

This error indicates DRM corruption. A component of the Windows Digital Rights Management (DRM) system on your computer is damaged.

Things to try

See Usage errors when trying to play DRM-protected music or videos in the Zune software.

For more information, search the Microsoft Support Knowledge Base for information about repairing a corrupted DRM system.

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