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Error C00D1353 occurs when signing in to the Zune software

Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

You get the following error when you try to sign in to the Zune software:

C00D1353

This may mean that there’s a mismatch between the location recorded in your Xbox Music account and your actual location. Typically, this error occurs for one of these reasons:

  • You're trying to sign in to the Zune software in a country or region where the Zune service is unavailable.
  • Windows on your computer is set to a different country or region than your Xbox Music account is set to.

Solutions

Solution 1: Make sure that your computer and your Xbox Music account are set to the same country or region.

Solution 2: To check or change your computer's country/region setting, use the following procedure for your operating system.

Windows 8

  1. On the Start screen, type Control Panel.
  2. Click or tap the Control Panel icon on the left side of the screen.
  3. Click or tap Clock, Language, and Region.
  4. Click or tap Change Location under Region.
  5. Click or tap the Formats tab.
  6. From the Format drop-down list, select your country or region.
  7. Click or tap the Location tab. From the Home location drop-down list, select your country or region.
  8. Click or tap the Administrative tab and then the Change system locale button.
  9. From the Current system locale drop-down list, select your country or region.
  10. Click or tap OK, then Apply, and then OK.

Windows 7: Change the country or region setting

Windows Vista: Change the country or region setting

Notes

  • If your Xbox Music account doesn't match the country or region that your computer is set to, you’ll have to create a new Xbox Music account.
  • To see whether Zune service is available in your country or region, see Availability of Zune software and services by location.

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