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Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.
You see error C00D135C when you try to play a song or a video in the Zune software.
This may mean one of the following:
You'll also see error C00D135C if you click the yellow exclamation point next to a song in your purchase history that’s not part of the Zune music collection on the computer you’re using.
If the error occurred when you tried to re-download or restore an MP3 song that you've already purchased, there is no workaround. An MP3 that you've lost or deleted from your computer can only be restored to your Zune collection (or added to a collection on an additional computer that you own) from a backup copy, such as a copy on a Zune-enabled device, a CD, or an external hard drive. We strongly encourage you to back up your purchased MP3s to CD as soon as you buy them.
To resolve this error, try the following solutions:
Solution 1: Wait a while, then restart your computer and try again.
Solution 2: Make sure that you're signed in to xbox.com so that your Xbox Music account can be verified.
Solution 3: Visit the Xbox Live status page to check the status of the Zune service.
Solution 4: Clear your Internet browser cache, which deletes temporary Internet files from your computer. Here's how:
If you keep experiencing the problem, contact Xbox Support.
Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.
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