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Error C00D135C occurs when you try to play a song or video in the Zune software

Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

You see error C00D135C when you try to play a song or a video in the Zune software.

This may mean one of the following:

  • A communication error with the Zune service is preventing Zune from verifying your media usage rights. This may be the result of a firewall or proxy issue on your computer.
  • The Zune service may be down.
  • You're trying to download something when no download is possible.
  • You've reached the maximum number of downloads for the item that you're trying to download, such as an MP3 file that you're trying to re-download or restore.

You'll also see error C00D135C if you click the yellow exclamation point next to a song in your purchase history that’s not part of the Zune music collection on the computer you’re using.

Solutions

If the error occurred when you tried to re-download or restore an MP3 song that you've already purchased, there is no workaround. An MP3 that you've lost or deleted from your computer can only be restored to your Zune collection (or added to a collection on an additional computer that you own) from a backup copy, such as a copy on a Zune-enabled device, a CD, or an external hard drive. We strongly encourage you to back up your purchased MP3s to CD as soon as you buy them.

To resolve this error, try the following solutions:

Solution 1: Wait a while, then restart your computer and try again.

Solution 2: Make sure that you're signed in to xbox.com so that your Xbox Music account can be verified.

Solution 3: Visit the Xbox Live status page to check the status of the Zune service.

Solution 4: Clear your Internet browser cache, which deletes temporary Internet files from your computer. Here's how:

  • If you’re using Internet Explorer 10:
    1.   On the Tools menu (click the Tools icon), click Internet Options. The options box should open to the General tab.
    2. Under “Browsing History,” click Delete.
    3. In the “Delete Browsing History” box, select Temporary Internet files, click Delete, and then click OK.
    4. Exit the Zune software, and then re-start the software.
  • If you’re using Internet Explorer 9:
    1. On the Tools menu, click Internet Options. The options box should open to the General tab.
    2. Under “Browsing History,” click Delete.
    3. In the “Delete Browsing History” box, select Temporary Internet files, click Delete, and then click OK.
    4. Exit the Zune software, and then re-start the software.
  • If you’re using Internet Explorer 8:
    1. On the Tools menu, click Internet Options. The options box should open to the General tab.
    2. In the “Browsing History” section, click Delete. The “Delete Browsing History” box should open.
    3. Clear all check boxes except “Temporary Internet files,” and then click Delete.
    4. Exit the Zune software, and then re-start the software.
  • If you’re using Internet Explorer 7:
    1. On the Tools menu, click Internet Options. The options box should open to the General tab.
    2. Under “Browsing History,” click Delete.
    3. In the “Delete Browsing History” box, click Delete Files.
    4. When prompted to delete all temporary Internet files, click Yes.
    5. Click Close and then OK.
    6. Exit the Zune software and then re-start the software.
  • If you're using a browser other than those specified above: Search your browser's Help system for "browser cache" or "temporary Internet files," and then follow the directions for clearing the cache. Once the cache is cleared, exit the Zune software, and then re-start the software.

If you keep experiencing the problem, contact Xbox Support.
Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.

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