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Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.
Error code C00D1B83 typically means you’re trying to play or rip unsupported media types.
This problem usually happens when you try to play a music file that’s in a format unsupported by the Zune software. However, there could also be a problem with an audio device on your computer, such as your sound card or audio controller.
|File type||File name extension|
|AAC audio created with AAC-LC audio codec||.m4a and .m4b|
|MPEG-4 media created with either the MP4pt2 video codec or the H.264 video codec and the AAC-LC audio codec||.m4v and .mp4|
|QuickTime movie created with either the MP4pt2 video codec or the H.264 video codec and the AAC-LC audio codec||.mov|
|Windows Media Audio||.wma|
|Windows Media Center DVR (Windows Vista Home Premium and Ultimate only)||.dvr-ms|
|Windows Media Video||.wmv|
Or, check your audio or video device manufacturer’s website for driver updates.
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