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Error C00D27E1 occurs when you use the Zune software

Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

You see the following error when you try to play a song or a video in the Zune software:

Error code C00D27E1

This may mean that the item is no longer available for download or purchase.

Solution

Search for a different item or check back in the future to see if the item has become available.

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