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Error C101ABB9 occurs when streaming or buying music from the Xbox Music Store

Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

You see the following error code when streaming a song or making a purchase from the Xbox Music Store:

C101ABB9

This may mean one of the following:

  • You are already streaming music
    Your Xbox Music Pass lets you stream unlimited music from the Xbox Music Store. However, you can stream Music Pass music to only one device or product at a time. If your account is already streaming Music Pass music on a device or product, it's prevented from streaming music to a second device, and you receive the error code. Streaming to the second device is locked until the song or playlist you’re streaming to the first device finishes.
  • A transaction failed to complete
    You may also receive this error if you try to make a purchase in the Xbox Music Store, but the transaction fails to complete, possibly because your computer loses its connection with the Microsoft server.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Streaming error

If the error is related to streaming, and you have access to the device that’s already streaming, you can try the following to stream Music Pass music on your current device or product:

  1. Identify the device or product that’s already streaming music. This can be your Windows Phone 8 or Windows Phone 7, the Xbox 360 console, the Zune software on your computer, or a Zune player.
  2. On that device, start playing any non-rights-protected (that is, DRM-free) media, such as a song in the MP3 format. This frees up Music Pass streaming for another device.
  3. Return to the other device and start playing Music Pass music.

If you don’t have any DRM-free media or can’t access the device that’s already streaming, you’ll have to wait until the end of the current song or playlist. This could be a few minutes for a song, or up to many hours for a long playlist.

Solution 2: Transaction-related errors

If the error is transaction-related, wait a few minutes and then see if the transaction was successful. If it wasn't successful, try making your purchase again.

Solution 3: Computer has lost its connection

If your computer has lost its connection to the Microsoft server, go to the Server Status page to see whether the TV, Music and Video service is running. Also, make sure that your computer is still connected to the Internet.

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