Xbox Music crashes on an Android device

When you try to use Xbox Music on your Android device, Xbox Music repeatedly crashes, and you can’t use the app.

Solutions

Solution 1: Update the Xbox Music app

Try updating the Xbox Music app on your Android device.

Solution 2: Contact Android support

If the previous solution didn’t resolve the problem, email support-android@microsoft.com for help. Make sure to include the device manufacturer’s name, the model name, and the Android version number. How to find this information:

  1. Click the settings icon.
  2. Find "About device" or "About phone."
  3. Note the "Android version."

Note We’re working to resolve issue as quickly as possible.

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