“Contact Support” error message on your Zune player

Overview

You get an error message on your Zune player that directs you to “Contact support.”

Things to try

You might have to send your player in for service, but try these steps first:

  1. Restart your player.
  2. If you get the same error message when you restart the player, reinstall your player’s software.

If these steps didn’t resolve your issue, your player may need to be serviced. Go to the Zune service website to register your player, check its warranty status, and view available service options.

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