"The Zune software can't access important data on your Zune" error message

Overview

When you connect your Zune player or you sync content with the Zune Music + Video software, you get the following error message:

Read Error

The Zune software can't access important data on your Zune. Try disconnecting and reconnecting it. If the problem persists, contact customer support.

What to try

Try one or more of the following until the issue is resolved.

Restart the Zune player

Follow the instructions for the kind of player that you have:

  • Zune HD player: Press and hold the On/Off button for about 10 seconds until the player restarts.
  • Non-touchscreen Zune player: Set the Hold switch to the unlocked position, and then press and hold the Back button as you press the top of the Zune pad. When the Zune device starts to restart, you can release the buttons.

Update the Zune device to the current device software

Connect the Zune player to a computer that has the current Zune software installed, and then update the device to the current device software.

Erase the Zune device, and then resync the content

  1. Start the Zune software on the computer.
  2. Connect your Zune player by using the Zune sync cable that came with the device.
  3. Click Settings, and then click Device.
  4. Click Sync options, and then click Erase all content.
  5. When you receive the following message, click Yes:

    Please Confirm. Are you sure you want to erase the contents of the connected Zune?

    The "Erase All Content" message will be displayed. This process may take several minutes. Don’t move or disconnect the Zune device until the message disappears.

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