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Errors when playing DRM-protected music or video in the Zune software

Overview

Typically, media you download from an online service is protected with Digital Rights Management (DRM) technology. Protected media comes with a license containing media usage rights that specify how you can use the content. For example, media usage rights for a song might allow you to play the song on one computer and sync it to a certain number of devices, but they might prevent you from burning the song to a CD or playing it on a different computer.

If you run into an error when playing DRM-protected media, try one of the solutions below.

Solutions

Error message: Content no longer available in Zune Marketplace

Note Music Pass and Zune Marketplace not available in all countries or regions.

You may receive the error message, “Usage rights are unavailable, please try again later,” after you:

  • Try to sync music content that you downloaded from the Zune Marketplace to your Zune player or Windows Phone.
  • Try to download content that you previously downloaded using an Xbox Music Pass.
  • Try to download content you purchased.

This may mean you’re trying to access music content that’s no longer available from the Zune Marketplace. Therefore, you can't acquire additional rights to download, play, or sync the content to a computer or a device.

Other scenarios in which content previously available in the Zune Marketplace with a Music Pass (or that you purchased) is no longer available to you:

  • You have a new, rebuilt, or restored device.
  • You reset the DRM system on your computer.
  • You deleted the content.

What to try

If the content is no longer available for download using a Music Pass subscription, but it’s available for purchase, you’ll have to purchase the content to continue accessing it. If you decide not to purchase it, we recommend that you remove it from your collection to prevent this error from appearing every time you try to sync the content.

Error messages when you try to redownload or restore content from the Zune Marketplace

Note Music Pass and Zune Marketplace not available in all countries or regions.

If you get one of the following error messages when you try to redownload or restore content from the Zune Marketplace, you might have a digital rights issue:

C00D12EA [Zune Music + Video software]

An error occurred while communicating to Zune Marketplace. Make sure the date and time settings on your computer are not set to a future date, then try again.

You can't redownload or restore MP3 tracks that were previously purchased from the Zune Marketplace, even if you've deleted or lost them. This error also occurs if your computer's date and time settings are set to a future date.

Note It's a good idea to make a backup copy of all purchased MP3s onto a CD, DVD, USB flash drive, or external hard drive.

Check that your computer's date and time settings are correct. If they aren't, click the date and time in your taskbar and make the appropriate changes.

C00D135C [Zune Music + Video software]

You’ve exhausted the maximum number of times you can restore this item.

You’ve reached the maximum number of downloads for this item.

Zune is temporarily unable to verify your media usage rights because of a communication error.

  • Wait a while and then restart your computer and try again.
  • Make sure that you're signed in to the Zune software so that it can verify your Zune account.

Zune Marketplace is temporarily unavailable, please check back soon.

You're trying to download something that isn't available for download or isn't available at all, or the Zune service is down. Check the Xbox Live status page for more information.

Error messages when you try to play a song from your Zune collection

Note Music Pass and Zune Marketplace not available in all countries or regions.

You might receive one of the following error messages:

C00D0BBE [Zune Music + Video software]

CAN'T PLAY

Can't perform this operation because Zune can't verify usage rights.

Your Zune Music Pass info needs to be refreshed. Sign in on your PC and sync with your player. [Windows Phone]

Can't play this music because your Zune Music Pass has expired. To renew it, go to Marketplace > Music > Listen with Zune Music Pass. [Zune HD player]

Usage rights for this item have expired. Please sync with your PC. [Zune non-touchscreen player]

This problem occurs after you download songs from the Zune Marketplace using your Xbox Music Pass (or Zune Music Pass) and then cancel your Music Pass. When your Music Pass becomes inactive, you can no longer access the songs you previously downloaded using the Music Pass.

If you want to continue to play these songs, renew your Music Pass:

  1. Go to your My Account page and sign in, if prompted. Note Use the Microsoft account associated with your Music Pass.
  2. On the Select a Membership page, you can change or cancel your subscription.
    • To change your Music Pass, select a different subscription and click Next.
    • To cancel your Music Pass, click Cancel Auto Payment.
  3. To complete the change, click Confirm Purchase.

If you no longer want to play these songs using your Music Pass, you can remove the songs from your computer or device. For information on how to remove songs and sync your devices, see:

Other DRM errors

Note Zune Marketplace not available in all countries or regions.

If you get one of the following errors when trying to play content while signed in to the Zune Marketplace on your computer, you might have a digital rights issue:

  • Error code C00D12F5: Can't download. A media usage rights error has occurred.
  • A Windows Digital Rights Management component is corrupted.
  • The media rights system on your computer has encountered an error and needs to be manually reset.
  • Can't validate a required Windows Media Digital Rights Management component. You might need to reinstall the Zune software.
  • The DRM version on this computer is not up to date.
  • Error code C00D12F6: Can't verify your media usage rights.
  • Error code C00D12F9: A media usage rights error has occurred.

If you get one of these error messages, the DRM system on your computer is corrupted and needs to be reset. Here’s how:

  1. Sign in to your computer as an administrator.
  2. Go to Security component upgrade.
  3. On the page that opens, click the Upgrade button, and then follow the instructions.
  4. Note If the Upgrade button is inactive, see Manually upgrade your security component, below.

  5. Try signing in to the Zune Marketplace or playing your content again to see if the problem is fixed.

When finished with this upgrade, try signing in to the Zune Marketplace or playing your content again to see if the problem is fixed. If not, go on to Reset the DRM  below.

Manually upgrade your security component

  1. Open Internet Explorer.
  2. Click Tools, and then click Internet Options.
  3. On the General tab, click Delete under Browsing History.
  4. Click all checkboxes in the window and then click Delete.
  5. Click the Security tab, click Trusted Sites, and then click the Sites button.
  6. In the Search box, type *.microsoft.com, click Add, and then click Close.
  7. On the Security tab, click Custom Level.
  8. Under Reset custom settings, select Low, and then click Reset.
  9. Click OK.
  10. Click the Privacy tab.
  11. Click the Sites button.
  12. In the Address bar, type *.microsoft.com, and then click Allow.
  13. Click OK.
  14. Close all browser windows.
  15. Try signing in to the Zune Marketplace or playing your content again to see if the problem is fixed. If not, go to the next step, Reset the DRM.

Reset the DRM

Note You don’t have to perform this step if the manual upgrade instructions above fixed the problem.

You may be able to resolve this problem automatically. Click the Fix this problem link below. Then, click Run in the File Download dialog box and follow the steps.

Fix this problem
Microsoft Fix It 50765

Notes

  • This solution may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you're currently not on the computer with the problem, you can save the automatic fix to a USB flash drive or a CD. You can then run it on the computer with the problem later.

After you run the Fix It, the licenses should automatically refresh, and you should be able to play protected content.

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