There is less space available on your Zune player or Windows Phone 7 than expected

Overview

When you use the Zune software on your computer to check the total storage space on your Zune player or Windows Phone 7, you find there is less space available than you expected.

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When you rest the mouse pointer over the dark gray part of the bar that shows Reserved space and other content, more space is being used here than you expected.

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Note The Reserved space and other content section represents downloaded apps and games, and content that was downloaded from other computers and copied onto the player or phone. All other media content, such as music, videos, and pictures, are portioned out on the storage space bar by type. Here's an example that displays music:

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Note The space that you have available will vary from the examples shown here. Also, the Zune and Window Phone space bars may vary slightly in appearance.

This issue may occur for any of these reasons:

  • You changed the sync relationship between your computer and your Zune player or Windows Phone 7.
  • You changed the sync relationship on a computer other than your own. In addition, whatever media is already on your device isn't detected or managed by the Zune software.
  • You connected your Zune player or Windows Phone 7 to another computer, and you tried to sync content from the software to your device as a guest.
  • You switched the device sync option from All to Items I choose.
  • There is more reserved space allocated to your device than you want.
  • You have too many apps or games installed on your player or phone.

Solutions

Solution 1: Take no action

If your Zune player or Windows Phone 7 is operating normally, then you may not have to take any action at all. There are some scenarios that just use more space on your player or phone, or occupy more reserved space, without interfering with your day-to-day use.

Here's a list of situations that use more space:

  • You download lots of games and apps to your Zune player or Windows Phone 7. All games and apps are accounted for in the Reserved space part of your space bar.
  • Note On the Windows Phone 7, where the downloads are frequently games and apps, your space bar might show a lot of the used space going to Reserved space and other content.

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  • You have media on your player or phone that was downloaded from a computer other than your own, and it isn't being managed by your Zune software. This also includes files that were saved to a folder on your computer and that were not in your Zune software collection.
  • When you set your sync option from Manual to Items I choose.
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Solution 2: Create more space on your player or phone

If you want more space on your devices, here are some actions you can take:

  • Adjust the reserved space:
    1. Open the Zune software and then connect your Zune player or Windows Phone 7.
    2. Click Settings, located at the top of the screen.
    3. Click Device or Phone, located in the upper-left section of the screen.
    4. Click Reserved Space, located in the list at the left.
    5. Move the Reserved space slider to the storage space size that you want to use.
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    1. Click OK.
  • Delete content from your device:
    1. Open the Zune software, and then connect your Zune player or Phone to your computer.
    2. Click Settings at the top of the screen.
    3. Click Device or Phone in the upper-left section of the screen.
    4. Click Sync options in the list at the left.
    5. If you want to delete all your content, click Erase all content under Device options.
    6. If you want to delete selected media files:
      1. From the Settings page, click the back button in the upper-left corner of the screen.
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      1. When you arrive at the collections page for your device, you see the name of your player or phone at the top of the screen. Click a media type from the horizontal list that includes Music, Videos, and Pictures.
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      1. Locate a file you want to delete, rest the pointer over the file, right-click it, select Delete from <device name>, and then click OK.
  • Delete unwanted games or apps from your Zune player or Windows Phone 7.

    To delete a game or app file from your Zune player:

    1. Tap and hold the application or game you want to delete.
    2. In the pop-up list, tap Delete, and then tap Yes to confirm.

    To delete a game or app file from your Windows Phone 7:

    1. Tap and hold the application or game you’d like to delete.
    2. In the pop-up list, tap Uninstall, and then tap Yes to confirm.

Solution 3: Re-sync your content to correct the way your media types are categorized

By re-syncing content on your Zune player or Windows Phone 7, you correct the way content is categorized on your storage space bar. Syncing also removes media such as music, videos, and pictures from Reserved space and allocates it to its own category, as shown in the following example:

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To change your sync options:

  1. Open the Zune software on your computer, and then connect your Zune player or Windows Phone 7.
  2. Click Settings at the top of the screen.
  3. Click Device or Phone in the upper-left section of the screen.
  4. Click Sync options in the list at the left.
  5. Select All or Manual, and then click OK to save your changes.

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