Troubleshooting problems in Wordament for Windows Phone

Problems downloading the game

Wordament will not download unless the following requirements are met:

Problems connecting to Xbox Live

You must be connected to Xbox Live to play Wordament. If you don’t already have one, you will need to create an Xbox Live account.

If you are unable to connect to Xbox on your Windows Phone and can’t start Wordament, note that Xbox recently updated its Terms of Service. You may have to accept the updated terms to be able to play. To resolve the issue, follow these steps.

Note Accepting this change to the terms of service cannot be directly handled within the game. We apologize for the inconvenience.

  1. Select Games Hub on your Windows Phone.
  2. Flick right to Xbox Live. A full-screen message should appear.
  3. If the message does not appear, tap the ellipsis (…) at bottom right.
  4. Accept the terms of service.

After you accept the terms of service, you’ll be able to sign in to Xbox and play Wordament again. Hope to see you back on the leader boards soon!

Ensure Xbox Live connections are allowed by your phone

  1. Select Settings on your Windows Phone.
  2. Flick right to Applications.
  3. Select Games.
  4. Make sure that “Connect with Xbox Live” is set to On.

Verify the time is set correctly on your phone

  1. Select Settings on your Windows Phone.
  2. Scroll down to Date & Time.
  3. Verify that the time and the time zone are correct.

Ensure your phone has the latest information from Xbox Live

  1. Select Games Hub on your Windows Phone.
  2. Flick right to Xbox Live.
  3. Tap the ellipsis (…) at bottom right.
  4. Tap Refresh. Xbox Live on your phone will be updated (you should see your avatar and gamertag).

Ensure you have a strong Internet connection

Depending on cellular data reception in your area, you may need to use a Wi-Fi connection to play.

Still unable to connect?

If none of the above solutions work, uninstall Wordament, reboot your phone, and then reinstall Wordament from the Wordament for Windows Phone page.

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