“Live could not sign you in because the Windows Live ID you entered does not exist or your password is incorrect” error occurs in Games for Windows Live

Problem

You see the following error message when you use Games for Windows Live:

Error: Live could not sign you in because the Windows Live ID you entered does not exist or your password is incorrect

This may mean that you entered wrong Microsoft account (formerly “Windows Live ID”) information. Your Microsoft account is the e-mail address and password that you used when you signed up for Games for Windows Live.

Solutions

To resolve this problem, try the following solutions.

  • Solution 1: Sign in to Games for Windows Live again by using another Microsoft account. If you have more than one Microsoft account, try signing in with a different account.
  • Solution 2: Use the email address that’s associated with your Xbox gamertag or Zune profile to sign in to Games for Windows Live.
  • Solution 3: If you don’t have an existing Microsoft, Xbox Live, or Zune account, create a Microsoft account now and use it to sign up for Games for Windows Live. To do this, go to Microsoft account in a browser and click Sign up now at the bottom of the page.
  • Solution 4: If you have an existing Xbox Live profile and gamertag but haven’t signed up for Games for Windows Live, follow these steps:
    1. Start any Games for Windows Live game.
    2. Press the Guide button on your controller or press the Home key on your computer keyboard.
    3. Sign in by using your profile, and then click Personal Settings.
    4. Click Join Live and complete the signup process.
  • Solution 5: If you need to create an Xbox Live profile, follow these steps:
    1. Start any Games for Windows Live game.
    2. Press the Guide button on your controller or press the Home key on your computer keyboard.
    3. Click Create New Profile and follow the instructions to create a profile.
    4. At the Save Profile step, click Join Live to sign up for Games for Windows Live.

Note When you sign up for Games for Windows Live, you can select an existing Microsoft account or create a new one to use with Games for Windows Live.

If you keep experiencing the problem, contact Xbox Support.

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