Games for Windows Live error messages and codes

Overview

Learn what to do if you having trouble signing in or encounter a Games for Windows LIVE error message or error code.

Sign-in problems

Sign in

Go to live.com and make sure you can sign in using your Microsoft account (formerly Windows LIVE ID). If you can’t sign in, see Troubleshoot Xbox Live sign-in problems.

If you don't already have a Games for Windows LIVE profile, see Setting up a Games for Windows LIVE account. After you set up a Games for Windows LIVE profile, you'll have all you need (such as a gamertag and game key) to start playing Games for Windows LIVE games.

Check the Xbox Live service status

Check the status of the Xbox Live service to confirm that it is up and running.

Is Games for Windows Live available in your region?

See Xbox Live countries and regions to confirm that Games for Windows LIVE is supported in your area.

Having problems with a specific game?

If you're having problems with a specific Games for Windows LIVE game, try the following resources:

Open network ports

Warning This workaround may make a computer or a network more vulnerable to attack by malicious users or by malicious software, such as viruses. We do not recommend this workaround, but we are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

If you have a firewall or network hardware, such as a router, you may need to make a configuration change for your computer to communicate with Xbox Live. This configuration change is sometimes called "opening ports" or "port forwarding."

The following ports need to be open to play Games for Windows LIVE games:

  • Port 88 (UDP)
  • Port 3074 (UDP and TCP)
  • Port 53 (UDP and TCP)
  • Port 80 (TCP)
  • Port 443 (TCP)

For more information, see Network ports used by Games for Windows LIVE.

Clear your browser cache and enable cookies

Clearing your browser’s Internet cache and enabling cookies may resolve your sign-in problem. For information on how to do this, click your browser in the following list:

Contact your Internet service provider

If you still can’t sign in to Games for Windows Marketplace, contact your Internet service provider for help.

Error messages

"Error: LIVE could not sign you in because the Windows Live ID you entered does not exist or your password is incorrect"

If you receive this error message, it means that you’ve entered the wrong Microsoft account (formerly “Windows Live ID”) information. Your Microsoft account is the e-mail address and password that you gave when you signed up for Games for Windows LIVE.

To resolve this problem, sign in to Games for Windows LIVE again by using your Microsoft account. If you do not have a Microsoft account, use your existing Xbox, Xbox Live, or Zune profile to sign up for Games for Windows LIVE, or create a profile and then sign up.

If you have an existing profile, follow these steps:

  1. If you created a profile but did not sign up for Games for Windows LIVE, press the Guide button on your controller or press the Home key on your computer keyboard.
  2. Sign in by using your profile, and then click Personal Settings.
  3. Click Join LIVE and complete the signup process.

If you need to create a profile, follow these steps:

  1. Press the Guide button on your controller or press the Home key on your computer keyboard.
  2. Click Create New Profile and follow the instructions to create a profile.
  3. At the Save Profile step, click Join LIVE to sign up for Games for Windows LIVE.

When you sign up for Games for Windows LIVE, you can select an existing Microsoft account or create a new one. (This is the Microsoft account that you will use to sign in to Games for Windows LIVE.)

"Error: Can't connect to LIVE"

If you get this error, it usually means that a network problem is keeping your computer from connecting to Games for Windows LIVE.

Note The error message or a similar error message may also be accompanied by error code 0x80050007.

To resolve this problem, try the following:

  1. Check the status of the Games Windows LIVE service.
  2. Clear your browser cache and enable cookies (see "Clear your browser cache and enable cookies").

If these solutions didn't resolve the problem, verify that your computer is connected to the Internet by opening a web page in your browser. If you can connect to the Internet, a firewall may be preventing the connection to Games for Windows LIVE.

For more information about firewalls and Games for Windows LIVE, see the following articles:

    "Error: Your LIVE membership is not valid"

    If you get this error message, it means that the profile you’re using is missing the correct user information to sign in to Games for Windows LIVE.

    To resolve this problem, follow these steps:

    1. If your profile automatically signs in, click the name of your gamer card, and then click Disable Auto Sign-In.
    2. Sign out from your profile.
    3. Click Sign In.
    4. Click Sign in with another Account.
    5. Sign in by using your current Microsoft account.

    "Error: You were signed out of LIVE because another person signed in using your account"

    If you get this error message, it means that your profile was used to sign in to Games for Windows LIVE on more than one computer or console at a time. Your profile can only be used to sign in to Games for Windows LIVE on one computer or console at a time.

    If you are connected to Games for Windows LIVE on one computer and then you try to sign in with the same profile on another computer, the profile on the first computer will automatically be signed out.

    "Error: The profile could not be signed in to LIVE"

    If you get this error message, it means that there’s a problem with your Microsoft account.

    To resolve the problem:

    1. Verify that the computer is connected to the Internet by opening a web page in your browser.
    2. Verify that you can sign in by using this Microsoft account. To do this, visit the Microsoft account Sign in page.

    "Error: Can't download the update"

    If you get this error message, it means that you have multiple network adapters on your computer or your firewall is incorrectly configured.

    To learn how to resolve this problem, see When you try to link to Games for Windows LIVE in a Games for Windows LIVE game, you receive the error message "Can’t download the update."

    "Error: Can't connect to LIVE. The logon error code is xxxx"

    This error message provides specific error codes that correspond to specific problems and solutions.

    You may get one of the following errors when you try to use Games for Windows Live.

    Connectivity errors

    • 0x80153003
    • 0x80151001
    • 0x80151003
    • 0x80151004
    • 0x80151102
    • 0x8015190E

    The LIVE service is not available. Try again later. Check the status of the Games for Windows LIVE service.
    For more help, see these Microsoft Knowledge Base articles:

    Games for Windows LIVE cannot obtain an IP address from the selected network device. Make sure that you have selected the correct network device.
    For more help, see these Knowledge Base articles:

    Application errors

    Account errors

    • 0x80151006
      Your Microsoft account is valid, but it is not associated with a Games for Windows LIVE account.
      To sign up for a Games for Windows LIVE account with your Microsoft account (formerly Windows Live ID), go to Xbox Live.
    •  0x80151103
      Windows LIVE is not available to authenticate your Windows LIVE ID. Try again later.
    • 0x80151105
    • 0x8015190D
      Your account has been banned. You cannot sign in to Games for Windows LIVE.
    • 0x80151106
      The number of Xbox Live activations that are allowed for this product key has been exceeded.

    Was this article helpful?

    Yes
    No

    Thank you for your feedback

    Thanks for your feedback!

    We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.

    Provide feedback for this topic

    255 characters remain.
    To protect your privacy, please do not include contact information in your feedback.
    Get help from the community
    Ambassador chat image
    Ambassador chat
    Chat one on one with a fellow Xbox User who wants to help.

    Contact Us

    Would you like to contact Support regarding the "Games for Windows Live error messages and codes" issue you were reading about or a different issue?