Error c00d134c or x0c00d134c occurs when you use Xbox on Windows apps

Problem

You see the following error and message when you use Xbox on Windows apps:

Can't perform the requested action due to a temporary server error

x0c00d134c

c00d134c

This might mean that your device doesn’t have a wireless network connection, or it can’t connect to the Internet.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Make sure you have a connection to the Internet

To check your network connection:

  1. Click Start, and then start to type “control panel.”
  2. Under Programs, click Control Panel.
  3. In Control Panel, tap or click Network and Internet, and then tap or click Connect to a network. This screen will show your connection status.

If you don’t have a network connection, here’s how to find one:

  1. Click Start, and then start to type “control panel.”
  2. Under Programs, click Control Panel.
  3. In Control Panel, tap or click Network and Internet, and then tap or click Connect to a network.
  4. You’ll see a list of available networks appear on your screen. Click the one that you want, enter a password if necessary, and then check whether you have Internet access.

Solution 2: Check your router and password

  • Make sure that your router is turned on.
  • Restart the router. To do this, disconnect the power cord from the router, wait 30 seconds, and then plug the power cord back in.
  • Check that your router is working correctly. To do this, you want to bypass your router and plug your computer directly into an Internet outlet (for example, your modem). Next, go to the Xbox Live website on your computer and see whether you have Internet connection. If you can connect without using the router, then your router may not be working correctly.
  • Make sure that you have the correct password for the account. Re-enter the network password, network key, or passphrase.

Solution 3: Check your router configuration

  • Make sure that the router SSID is set to broadcast mode.
  • If the wireless router is configured to accept only clients using media access control (MAC) addresses, you must add the MAC address of the player to the list of clients on the router.
  • Make sure that the access point or the router to which you connect is a DHCP server. (And make sure that DHCP is turned on.)
  • Try to reserve an IP address for your device on the router.
  • If you use a WEP-encrypted network, check whether it is running in "WEP Shared" mode or in "WEP Open" mode. Make sure that the mode listed on the router matches the mode that the device is configured to use.
  • If the router has a "Turbo G" mode, a "G-only" mode, or a "B-only" mode, try to run the router in "mixed" mode. "Mixed" mode combines all modes in which the router can run.
  • If the router has a "QoS" setting, make sure that it's turned off.
  • If you are running a network with WPA TKIP+AES or with WPA2 TKIP+AES, try to use only WPA TKIP, WPA AES, or WPA2 AES.

Solution 4: Check for updates and update your computer

After you connect to Wi-Fi or the Internet again, check for any high-priority updates by going to Microsoft Update Center. The Windows Update screen will give you an update status and prompt you through any important updates. After you successfully update, try again. If your computer is already up to date, or an update doesn’t resolve this problem, try the steps in this article.

Solution 5: Contact Xbox Support

If you keep experiencing the problem, contact Xbox Support.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

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