Error c00d1354 or x0c00d1354 occurs when you use Xbox apps

Problem

You may see one of the following errors and messages when you use Xbox apps:

c00d1354

x0c00d1354

Sign in to preview or play this

Can't play

This might mean one of several things:

  • You’re not signed in to the Windows Store.
  • You don’t have permission to access the content.
  • You’re trying to access explicit content from a child account that doesn’t have access to explicit content.

Note Windows Store content that's marked as explicit isn't available to anyone with a child account, unless allowed by the parent account in Family Settings. For more information about online safety and how to turn parental controls off and on, see Set parental controls for Xbox 360 and Xbox Live.

Solutions

  • Sign in to the Windows Store. If you get a message that says “Sign in to preview or play this,” sign in to the Windows Store and then try your action again.
  • Close the app, restart, and try again. Close the app that you’re using, restart it, and then try your action again.
  • Sign in to an account that has the right permissions. If you're trying to play or preview explicit content, sign in to an account that has permission to access the content.

If you keep experiencing the problem, contact Xbox Support.

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