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How to get service for your Xbox Wireless Adapter for Windows

How to replace your Xbox Wireless Adapter for Windows

If you've tried all of the troubleshooting steps at Troubleshoot the Xbox Wireless Adapter for Windows and your adapter is still giving you issues, go to the Xbox Online Service Center to request a replacement.

Note You'll need a console serial number to register for a replacement. If you don't have a console serial number, contact us for a replacement device.

How to replace the controller that came bundled with your adapter

We recommend visiting all controller troubleshooting pages before requesting a replacement since simple troubleshooting steps, like updating your controller’s firmware, can fix a number of issues. For a list of available troubleshooting topics, see Accessories: Controllers.

If you've tried every troubleshooting solution to fix your controller and it's still giving you issues, go to the Xbox Online Service Center to request a replacement.

Note You'll need a console serial number to register for a replacement. If you don't have a console serial number, contact us for a replacement device.

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