Troubleshoot the Xbox One Play & Charge Kit

Problem

The Xbox One Rechargeable Battery Pack doesn’t charge when you connect the Xbox One Play & Charge Kit to the Xbox One Wireless Controller.

This may mean one of the following:

  • The battery has reached the charge limit. (See “More information” below.)
  • There is a problem with the charge cable.
  • There is a problem with the battery.

Solution

To resolve this issue, determine the faulty component and then replace that component:

  • The Xbox One Wireless Controller
    To troubleshoot the wireless controller, try using AA batteries, or try a different Xbox One Rechargeable Battery Pack to verify that nothing is wrong with the controller. If the controller works with different batteries, it isn't causing the issue.
  • The Xbox One Play & Charge cable
    To check whether the cable is the problem, try a different Play & Charge cable (or any standard USB to micro-USB cable) to charge the battery. If the battery charges correctly with a different cable, your charge cable is faulty.
  • The rechargeable battery
    To troubleshoot the rechargeable battery, try the following:
    • Use a cotton swab and some isopropyl alcohol to clean the four gold contacts on the Xbox One Rechargeable Battery Pack and on the Xbox One Wireless Controller. Then try to charge the battery again.
    • Try a different Xbox One Rechargeable Battery Pack with the charge cable. If the second battery charges correctly, your original battery is faulty.

More information

Rechargeable batteries eventually wear out. The length of time that a rechargeable battery lasts depends on how frequently you recharge it. If you recharge the battery frequently, it won't last as long as if you use the controller only occasionally.

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