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Troubleshoot the Xbox One Play & Charge Kit

The Xbox One Rechargeable Battery Pack doesn’t charge when you connect the Xbox One Play & Charge Kit to the Xbox One Wireless Controller.

This may mean one of the following:

  • The battery has reached the charge limit. (See “More information,” below.)
  • There’s a problem with the charge cable.
  • There’s a problem with the battery.

Solutions

Solution 1: Test the wireless controller

To test the wireless controller, do one of the following:

  • Try a different Xbox One Rechargeable Battery Pack.
  • Insert AA batteries into the controller, and then test the controller.

If the controller works with a different battery pack or AA batteries, the controller isn't causing the issue.

Solution 2: Try a different cable

To test whether the Play & Charge cable is causing the issue, try a different cable.

Note The Xbox One Play & Charge Kit uses a standard USB to micro-USB cable. You can use any USB to micro-USB cable to test whether the cable is the problem.

Solution 3: Test the rechargeable battery

To test the rechargeable battery, first clean the battery pack. For information about how to do this, see Clean the battery pack from your Play & Charge Kit.

If you continue to experience the problem, try another battery pack.

More information

Rechargeable batteries eventually wear out. The length of time that a rechargeable battery lasts depends on how often you recharge it. If you recharge the battery frequently, it won't last as long as if you use the controller only occasionally.

Xbox One accessories warranty

For information about the warranty for Xbox One consoles and accessories, visit Product Warranty: Xbox One console.

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