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Update your Xbox One Controller

Overview

When you update your controller with the latest software, you get full use of your Xbox One Stereo Headset Adapter's capabilities plus important controller improvements. You can update your controller wirelessly or via USB.

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Update wirelessly

An Xbox One Wireless Controller purchased in or after June 2015 can take updates wirelessly without connecting via a USB cable. This controller has a 3.5-mm port; controllers without this port must update via a USB cable.

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Follow these steps to update your controller wirelessly and to support the Xbox One Stereo Headset Adapter:

  1. Sign in to Xbox Live on your Xbox One console and install the latest system update if prompted to do so.
  2. If you have a stereo headset adapter, plug it into the bottom of your controller so it can also get updates.
  3. If you're using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).
  4. Press the Menu button.
  5. Select Settings.
  6. Select Devices & accessories.
  7. Select the controller you want to update.
  8. Select Update, and then select Continue.
  9. When the update is complete, you can update additional controllers. If they can only be updated via USB, see Update via USB. Otherwise, select the Update another button on the screen, and then follow the steps.
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Notes

  • The auto-detect feature of this update may not work immediately if you plugged your stereo headset adapter into the controller while downloading a system update, or while the console was turned off. To resolve this, go to the Home screen and unplug the adapter. Then, re-plug the adapter into the controller.
  • You only need to update your controller one time to use the stereo headset adapter. However, if you plan to use the stereo headset adapter with other Xbox One controllers, you’ll need to follow this process for each controller. Additionally, check for new updates periodically as Xbox frequently ships new controller features and improvements.
  • If you try to update a controller that was already updated, the system will check the controller and proceed to the success screen within a few seconds to indicate that it’s already updated.

Update via USB

Follow these steps to update your controller via USB and to support the Xbox One Stereo Headset Adapter:

  1. Sign in to Xbox Live on your Xbox One console and install the latest system update if prompted to do so.
  2. If you have one, plug the stereo headset adapter into the bottom of your controller so it can also get updates.
  3. If you're using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).
  4. Plug the big end of the included USB cable into the port on the side of the console.
  5. Plug the small end of the USB cable into the top of the controller.
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  1. Instructions to install the update should automatically appear. Follow the instructions, and don’t disconnect the USB cable while the update is in progress. (The process can take up to 3 minutes.)
    If instructions to install the update do not automatically appear, you can start the process manually. To do this, press the Menu button, select Settings, select Devices & Accessories, select the controller you’re updating, select Update, and then select Continue.
  2. When the update is complete, unplug the USB cable. If you have additional controllers to update, connect them now, one at a time, select the Update another button on the screen, and then follow the steps.
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  1. Press the Xbox button on the wireless controller to turn it on. Your controller is now up to date, and you’re ready to use your Xbox One Stereo Headset Adapter.

Notes

  • The auto-detect feature of this update may not work immediately if you plugged your stereo headset adapter into the controller while downloading a system update, or while the console was turned off. To resolve this, go to the Home screen and unplug the adapter. Then, re-plug the adapter into the controller.
  • You only need to update your controller one time to use the stereo headset adapter. However, if you plan to use the stereo headset adapter with other Xbox One controllers, you’ll need to follow this process for each controller. Additionally, check for new updates periodically as Xbox frequently ships new controller features and improvements.
  • If you try to update a controller that was already updated, the system will check the controller and proceed to the success screen within a few seconds to indicate that it’s already updated.
  • If you have more than one controller connected via USB cable, the update will tell you to disconnect the other controller and update just one controller at a time.

Troubleshoot updating your controller

If you see the following screen during the controller update, something may not be connected properly. Disconnect and reconnect the USB cable, headset, and stereo headset adapter. If you've tried updating wirelessly, try connecting a USB cable and follow the Update via USB steps again.

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If you still see this message, try these solutions:

  1. Disconnect the stereo headset adapter from the controller and apply the update. If it was successful, attach the stereo headset adapter and attempt the update again.
  2. Do a full power cycle of your console by holding down the Xbox button on your console for approximately 10 seconds.
  3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
    Note If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure you hold the power button until the console completely shuts down.
  4. Try a different USB cable, and make sure it’s firmly connected to the console’s USB port and the controller’s USB port.
  5. Leave the controller connected via USB and just let it sit for up to five minutes, as the update can sometimes take a while to complete in the background.

If you successfully updated your controller and are experiencing issues, try the following steps:

  1. Reconnect your USB cable, and make sure it’s firmly connected to the console’s USB port and the controller’s USB port. To recover the controller, wait up to one minute for the controller to properly sync with the console.
  2. Re-run the controller update.

As of the April 2014 Xbox One System Update, the firmware for the controller and the stereo headset adapter has been updated and includes significant improvements to audio quality with the stereo headset adapter, and to the process of updating controllers. If you’ve taken the update previously and are having issues with your adapter, please update your controller again by going to Settings, selecting System, selecting Devices & Accessories, selecting your controller, selecting Update, and then pressing Continue.

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