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If you can't hear sound, or if others can't hear you when you use the Xbox One Chat Headset, try the following solutions first:
Note If you have a 3.5-mm chat headset, never pull on the headset cable when removing it from your controller. Remove your headset from your controller by pulling on the body of the headset plug.
If these solutions didn’t solve the problem, use the following troubleshooting solutions.
Note The Xbox One Chat Headset is designed for use with Xbox One controllers only. The headset is not intended to be used with any other device. The Xbox One console does not transmit game sounds or music through the Xbox One Chat Headset. If you're looking for an Xbox One headset that provides both game and chat audio, see Set up and troubleshoot your Xbox One Stereo Headset.
To do this, follow these steps:
When you set up a profile for a child on the console, the Privacy & online safety settings let the owner of a parent profile control who can communicate via chat with the child profile on Xbox Live. In the Privacy & online safety section, you can enable chat communication in the child's profile. For players under age 17, the default setting is Friends Only.
To configure Privacy & online safety settings, follow these steps:
Note If you hear an echo effect, it often originates from the person who is talking and not necessarily from the person who hears the echo. For example, if you hear an echo only when someone else talks, the problem may be with the headset connection of the person who is talking.
The following conditions may cause an echo or noise during gameplay:
If you or other players hear an echo or other noise during gameplay, try the following:
If you can hear others in a party or game but they can't hear you, try these solutions.
Solution 1: Make sure your headset is not muted
Check that the orange LED light next to the Mute button is not on.
Solution 2: Power cycle your Xbox One console
For help, watch the following video or see How to restart or power cycle your Xbox One console.
|Video: Power cycle your Xbox One console|
Watch the video Power cycle your Xbox One console. Note This video is available in English only.
Solution 3: Re-associate your controller with your profile
Solution 4: Verify the NAT type for your network
Network Address Translation (NAT) lets you hide your IP address from devices that are not on your network. For more information about NAT, see the "Current network status" section at Network settings on Xbox One.
Solution 5: Test your Xbox One Chat Headset
To test the headset, start a party (requires Internet connectivity) to test the audio:
Note If you can't start a party, check your connectivity by using the Xbox One Multiplayer Game Solution.
Note You can use the Y button on your controller to toggle mute on or off.
If your headset is working, you’ll see the ring around your gamerpic light up.
Solution 6: Troubleshoot your connection with the Xbox One Multiplayer Game Solution
If you have switched out your controller and headset, but you're still having issues with being heard or with hearing others in party chat, check your connectivity by using the Xbox One Multiplayer Game Solution.
Solution 7: Use the Skype app to test the headset
You can use the Skype app to test your headset. Here’s how:
If you still can't hear your friends online after you've started a party, but you can hear sound while using in-game chat or another app like Skype, see You can't switch to party chat on Xbox One.
If you've followed these troubleshooting steps but your chat headset still doesn't work, it may need to be replaced. To order a replacement, go to Device Support.
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