Xbox One Wireless Controller functions improperly

Overview

If your Xbox One Wireless Controller is functioning improperly or has a broken component, try these solutions.

Note The solutions provided on this page are for the Xbox One Wireless Controller only. For problems with third-party controllers, consult the manufacturer.

Solutions

Wireless Controller doesn’t vibrate some or all of the time when playing a game

  • Make sure that the game you’re playing supports vibration. Not all games support vibration of game controllers.
  • If the game you’re playing does support vibration, make sure that vibration is enabled. For more information, see the user’s manual for that game.
  • Make sure that the battery pack or batteries in your wireless controller are fully charged. When the controller detects that the charge in the battery pack or batteries is low, it turns off vibration to conserve the remainder of the charge. To learn how to check your battery level, see How to check the controller battery indicator on your Xbox One Console.
  • If you have another Xbox One Wireless Controller, try to reproduce vibration in the second controller. If the second controller reproduces the same issue, it’s likely that the game you’re using is having an issue. Consult the troubleshooting information for that game.

If the wireless controller still doesn’t vibrate after you’ve tried the above solutions, your controller needs to be replaced. To order a replacement, go to the Xbox Online Service Center.

A button or a port on your wireless controller partially works or doesn’t work at all

If you have another Xbox One Wireless Controller, use it to reproduce what you were trying to do with the original controller.

  • If you experience the same problem using the second wireless controller, the problem is probably with the app or game you’re using. Consult the troubleshooting information for that app or game.
  • If you don’t experience the same problem using the second wireless controller, then your current controller needs to be replaced. To order a replacement, go to the Xbox Online Service Center.

Your wireless controller’s battery door won't close

Your wireless controller is having connectivity problems

See Xbox One Wireless Controller disconnects or can’t connect.

Your wireless controller won’t power on

See Your Xbox One Wireless Controller won’t power on.

Your wireless controller won’t hold a charge

See Troubleshoot the Xbox One Play & Charge Kit.

If these steps didn’t resolve the problem, you may need to replace your wireless controller. To order a new controller, go to Xbox Online Service Center.

Note You must register your Xbox One console to replace a wireless controller that’s under warranty.

Repair or warranty questions? See Xbox One repair: Frequently asked questions.

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