Your Xbox One Wireless Controller won't power on

Overview

If your Xbox One Wireless Controller won't power on, try these solutions to get it going again.

Solutions

If your wireless controller won't power on, try these solutions.

Solution 1: If your Xbox One Wireless Controller is powered by two AA batteries

Insert a new set of AA batteries into the wireless controller and then try to turn it on. For more information about using AA batteries in a wireless controller, see Using AA batteries in your Xbox One wireless controller. If you have an Xbox One Play and Charge Kit, try using the rechargeable battery pack.

Note You may have to charge the battery with the included USB-to-micro-USB cable.

Solution 2: If your Xbox One Wireless Controller is powered by the rechargeable battery pack in the Xbox One Play and Charge Kit

Make sure the battery is charging. If the battery isn't charging, see Troubleshoot the Xbox One Play and Charge Kit.

If you have an additional Xbox One rechargeable battery pack, insert that battery pack into the wireless controller and then turn the controller on. If your wireless controller powers on using the second rechargeable battery pack, your other rechargeable battery pack might be defective.

If your wireless controller is out of warranty, you can you can purchase a replacement battery or a new Play and Charge Kit from the Microsoft Store.

Solution 3: Try using a USB cable

The Xbox One Wireless Controller is designed to act like a wired controller when it's connected to the Xbox One console using a USB-to-micro-USB cable. For more information, see Using the charge cable without a battery like a wired controller. If your wireless controller works when it is connected to the console using the cable, double-check the battery solutions above.

Solution 4: Power cycle your Xbox One console

A full power cycle reboots your Xbox One console fully. Doing this does not erase any of your games or data. Here’s how:

  1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will power down.
  2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
    Note If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

If these solutions did not solve the problem

Try connecting your controller to a different console. If the controller works on another console, there is probably an issue with your console. For information about how to check your warranty status and request a repair, see Getting your Xbox One console or Kinect sensor serviced.

If it doesn’t work on another console, there is probably an issue with the controller. If you recently purchased the controller, try returning it to the retailer for a replacement. If you can’t take it back but it’s still within the Accessory Warranty period, you can order a new one from the Xbox Online Service Center. If the warranty period for the controller has passed, you can purchase a new controller.

Note You must register your Xbox One console to replace a wireless controller that's under warranty. Repair or warranty questions? See Xbox One repair: Frequently asked questions.

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