If your wireless controller won't power on, try these solutions.
Solution 1: If your Xbox One Wireless Controller is powered by two AA batteries
Insert a new set of AA batteries into the wireless controller and then try to turn it on. For more information about using AA batteries in a wireless controller, see Using AA batteries in your Xbox One Wireless Controller. If you have an Xbox One Play & Charge Kit, try using the rechargeable battery pack.
Note You may have to charge the battery with the included USB-to-micro-USB cable.
Solution 2: If your Xbox One Wireless Controller is powered by the rechargeable battery pack in the Xbox One Play & Charge Kit
Make sure the battery is charging. If it's not charging, see Troubleshoot the Xbox One Play & Charge Kit.
If you have an additional Xbox One rechargeable battery pack, insert that battery pack into the wireless controller and then turn the controller on. If it powers on using the second rechargeable battery pack, your other rechargeable battery pack might be defective.
If your wireless controller is out of warranty, you can purchase a replacement battery or a new Play & Charge Kit from the Store.
Solution 3: Try using a USB cable
The Xbox One Wireless Controller is designed to act like a wired controller when it's connected to the Xbox One console using a USB-to-micro-USB cable. For more information, see Connect your charge cable to use your Xbox One Wireless Controller without batteries. If your wireless controller works when it is connected to the console using the cable, double-check the battery solutions above.
If your controller still doesn't respond, leave it connected for up to 10 minutes, as the controller may be getting an update that needs to complete.
Solution 4: Disconnect all accessories
Disconnect all accessories plugged into your Xbox One console, and then try the controller. There may be a conflict with one of the other devices attached.
Solution 5: Power cycle your Xbox One console
A full power cycle reboots your Xbox One console fully. Doing this does not erase any of your games or data.
Check out the video or the steps below to power cycle your Xbox One console.
|Power cycle your Xbox One console|
Watch the video "Power cycle your Xbox One console.” Note This video is available in English only.
Here's how to power cycle your Xbox One console:
If these solutions did not solve the problem
Try connecting your controller to a different console. If the controller works on another console, there is probably an issue with your console. For information about how to check your warranty status and request a repair, see Getting your Xbox console or Kinect sensor serviced.
If it doesn’t work on another console, there is probably an issue with the controller. If you recently purchased your controller, try returning it to the retailer for a replacement. If you can’t take it back but it’s still within warranty, you can order a new one from the Xbox Online Service Center. If the warranty period for the controller has passed, you can purchase a new controller.
Note You must register your Xbox One console to replace a wireless controller that's under warranty.
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