Frequently asked questions about Skype on Xbox One

Solutions

How is Skype integrated with Xbox One?

Skype for Xbox One has been specially designed for Xbox One, allowing you to keep in touch with friends and family on your TV. We’re also bringing group video calls to the TV for the first time ever, so you can enjoy Skype video calls with the whole family from the comfort of your living room. Skype for Xbox One uses the Kinect camera, so you can enjoy wide-angle video calls that ensure your entire family can be in the frame without having to crowd around a screen. The Kinect microphone can even pick out your voice above any other sound in the room, so you can still play a game while being on a Skype call at the same time. Plus, Skype uses the Xbox One's voice and gesture controls, so you can start and end your Skype calls without lifting a finger.

Can I make Skype calls to my family and friends through the Xbox One console, just like I would on a computer?

Yes.  Skype for Xbox One has the familiar Skype features like instant messaging and Skype-to-Skype video and voice calls. For the first time ever, we're bringing group video calling to the largest screen in your home, so your whole family can feel like they're in the living room together, even when they're in multiple locations.

Do I need an Xbox Live membership to use Skype for Xbox One?

Yes. With your Xbox One and an Xbox Live membership, you can get group video calling, a premium Skype experience, at no additional cost. No matter where your friends and family are, you can bring up to four people together on your TV from the comfort of your living room. Plus, as a special thank you to our Xbox One customers, we’re including 100 world minutes per month for up to six months so you can call landlines and mobile phones in more than 60 countries.

Do I have to create a new Skype account for Xbox One, or can I use my existing Skype account?

No, you don't need a new Skype account. After you sign in to Skype on Xbox One for the first time, you remain logged in. The Xbox automatically recognizes when you're in the room, so you won’t have to enter your password again.

Do I have to pay any additional fees to use Skype on Xbox One? Do I need a Skype premium account?

Other than the Xbox Live membership, there are no additional fees to use Skype-to-Skype features such as video, voice, and messaging. If you use up your 100 world minutes of calling to mobile phones or landlines, you can purchase Skype credit or sign up for a Skype subscription. For more information about Skype credits and subscriptions, go to Skype.com.

Does Skype interrupt gameplay or apps?

Skype works with the quiet settings on Xbox One, so you can control when friends and family can contact you on Skype.

How do I sign out of Skype?

There is no option to sign out of Skype, unless you sign out from your Xbox account on the console directly. However, you can turn off Skype notifications and set your status to “Invisible.” Here’s how:

  1. Open Skype on your Xbox One.
  2. Open your profile and set your status to Invisible.
  3. In Skype, go to Settings and choose Don’t show notifications.
  4. Go back to your Home screen.
  5. Press the Menu button on your controller.
  6. Select Settings.
  7. Go to Preferences, and then clear the Show Skype notifications check box.

Who do I contact about Skype account and billing information?

For all Skype account- and billing-related questions or issues, contact Skype support.

Can I use Snap with Skype?

Yes. You can run a person-to-person video call or a three-way audio call while Skype is in Snap mode. Calls with a higher number of participants must run in full-screen mode.

If you’re having a conversation in Skype and want to pin another application to the screen, do the following:

  1. Go to the Home screen.
  2. Select the Snap option in the middle of the screen.
  3. Press the A button to select the app you want to snap.
  4. Press A again. You should now have Skype running on the left side of the screen and the other app running on the right side.

    Note To unsnap the application, simply say “Xbox, unsnap.”

You can snap Skype using your controller, voice commands, or hand gestures. For more information, see Multitasking with Snap on Xbox One.

Why am I unable to log into Skype and repeatedly asked to sign in to an Xbox profile?

To fix this issue, follow these steps:

  1. Go to the Home screen.
  2. Press the Menu button on your controller, and then select Settings.
  3. Select Privacy and online safety.
  4. If you see that your privacy is set to Custom, press the A button to adjust it.
  5. Make sure that Communicate with video and Communicate with voice or text are not set to Block.
  6. Go back to the Home screen and try to log into Skype again.

I’m missing a feature in Skype for Xbox One. Where is it?

At this time, the following features are still under development for Skype on Xbox One:

  • SMS
  • Voicemail
  • Screen sharing
  • Editing or removing IMs
  • Sending video messages (however, you can receive video messages)
  • Sending contacts
  • Facebook contacts integration
  • High-resolution profile pictures

I’m missing Skype call or chat notifications on my Xbox One. How do I fix this?

To make sure you don’t miss any Skype call or chat notifications, launch Skype every time you turn on your console. Afterward, you can use other Xbox One apps and still receive notifications.

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