Frequently asked questions about Skype on Xbox One

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How is Skype integrated with Xbox One?

Skype for Xbox One has been specially designed for Xbox One, allowing you to keep in touch with friends and family on your TV. We’re also bringing group video calls to the TV for the first time ever, so you can enjoy Skype video calls with the whole family from the comfort of your living room. Skype for Xbox One uses the Kinect camera, so you can enjoy wide-angle video calls that ensure your entire family can be in the frame without having to crowd around a screen. The Kinect microphone can even pick out your voice above any other sound in the room, so you can still play a game while being on a Skype call at the same time. Plus, Skype uses the Xbox One's voice and gesture controls, so you can start and end your Skype calls without lifting a finger.

Can I make Skype calls to my family and friends through the Xbox One console, just like I would on a computer?

Yes.  Skype for Xbox One has the familiar Skype features like instant messaging and Skype-to-Skype video and voice calls. For the first time ever, we're bringing group video calling to the largest screen in your home, so your whole family can feel like they're in the living room together, even when they're in multiple locations.

Do I need an Xbox Live Gold membership to use Skype for Xbox One?

No, an Xbox Live Gold membership is no longer required to use Skype on Xbox One. With Skype on Xbox One, you can get single and group audio and video calling at no additional cost. No matter where your friends and family are, you can bring up to four people together on your TV from the comfort of your living room.

Do I have to create a new Skype account for Xbox One, or can I use my existing Skype account?

No, you don't need a new Skype account. After you sign in to Skype on Xbox One for the first time, you remain logged in. The Xbox automatically recognizes when you're in the room, so you won’t have to enter your password again.

Do I have to pay any additional fees to use Skype on Xbox One? Do I need a Skype premium account?

Other than the Xbox Live membership, there are no additional fees to use Skype-to-Skype features such as video, voice, and messaging. If you use up your 100 world minutes of calling to mobile phones or landlines, you can purchase Skype credit or sign up for a Skype subscription. For more information about Skype credits and subscriptions, go to Skype.com.

Does Skype interrupt gameplay or apps?

Skype works with the quiet settings on Xbox One, so you can control when friends and family can contact you on Skype.

How do I sign out of Skype?

With v1.8 we have introduced the Sign Out option. You will be able to sign out by selecting your avatar while on the Skype home screen and then selecting Sign Out. You will then be signed out from Skype. When you launch Skype the next time, you will be signed in again automatically.

Who do I contact about Skype account and billing information?

For all Skype account- and billing-related questions or issues, contact Skype support.

Can I use Snap with Skype?

Yes, and with v1.8 it is now possible to answer and start calls from Skype while it is snapped. You can run a person-to-person video call or a three-way audio call while Skype is in Snap mode. Calls with a higher number of participants must run in full-screen mode.

If you’re having a conversation in Skype and want to pin another application to the screen, do this:

  1. Go to the Home screen.
  2. Select the Snap option in the middle of the screen.
  3. Press the A button to select the app you want to snap.
  4. Press A again. You should now have Skype running on the left side of the screen and the other app running on the right side.

Note To unsnap the application, simply say “Xbox, unsnap.”

You can snap Skype using your controller, voice commands, or hand gestures. For more information, see Multi-tasking with Snap on Xbox One.

Can I view pictures with Skype on Xbox One?

With v1.8 we are introducing the option to receive and view pictures sent to a Skype for Xbox One user from a mobile client by using either Skype for iOS 5.0 or later or Skype for Windows Phone 2.21 or later. Pictures or files sent from any other client type are not currently supported on Skype for Xbox One.

Why am I unable to log into Skype and repeatedly asked to sign in to an Xbox profile?

To fix this issue, follow these steps:

  1. Go to the Home screen.
  2. Press the Menu button on your controller, and then select Settings.
  3. Select Privacy and online safety.
  4. If you see that your privacy is set to Custom, press the A button to adjust it.
  5. Make sure that Communicate with video and Communicate with voice or text are not set to Block.
  6. Go back to the Home screen and try to log into Skype again.

I’m missing a feature in Skype for Xbox One. Where is it?

At this time, the following features are still under development for Skype on Xbox One:

  • SMS
  • Voicemail
  • Screen sharing
  • Editing or removing IMs
  • Sending video messages (however, you can receive video messages)
  • Sending contacts
  • Facebook contacts integration
  • High-resolution profile pictures

I’m missing Skype call or chat notifications on my Xbox One. How do I fix this?

To make sure you don’t miss any Skype call or chat notifications, launch Skype every time you turn on your console. Afterward, you can use other Xbox One apps and still receive notifications.

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