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Your Xbox One console won't turn on

If your Xbox One S or original Xbox One console won't turn on, your power supply may be faulty or improperly connected, or there may be another reason. Try the following solutions.

Which console are you having power problems with?

The Xbox One S console

Video: Troubleshoot power for Xbox One S

Watch the video Troubleshoot power for Xbox One S. Note This video is available in English only.

Important Be sure to try all of the following solutions. If you don't, you could mistakenly request a new power supply when it's your console that needs repair.

Solutions

Solution 1: Reset your internal power supply

The Xbox One S console has an internal power supply that works in all regions worldwide. If your console won't turn on, it may simply need a power reset. Often, power issues are due to the power supply resetting after a power surge.

Note Because the console has a built-in surge protector, you should not connect it to an external surge protector. If you connect the console to another surge protector, the console cannot reach the full power that is needed for optimal performance.

To reset the internal power supply, follow these steps:

  1. Unplug the power cord from the console.
Illustration of the back of the Xbox One S with the power cord being unplugged
  1. Wait 10 seconds.
  2. Plug the cord back into the console, and then press the Xbox button on the front of the console.
Illustration of the back of the Xbox One S console with the power cord being plugged in

If the console turns on, the internal power reset worked. Do this step in the future if the problem happens again.

If the console still doesn't turn on, try the following:

  • Check that the wall outlet you are using is working with other devices.
  • Check that the power cable is firmly connected to the wall outlet and to your console.
  • Ensure that you're using the power cable that came with your console, and that it's the correct cable for your region.
  • If your console still will not turn on, it will need to be serviced. To request service, sign in to the Device Support page with your Microsoft account credentials and submit a service order.

The original Xbox One console

Video:Troubleshooting your Xbox One power supply

Watch the video Troubleshooting your Xbox One power supply. Note This video is available in English only.

Be sure to follow all of these steps. If you don't, you could mistakenly request a new power supply when it's your console that needs repair.

Solutions

Solution 1: Reset your power supply

The power supply for the original Xbox One console has built-in surge protection to protect your console from power surges. You must reset the power supply if you experience a power surge. Here's how:

  1. Unplug the cables from the console, wall outlet, and power supply itself.
Arrows show the cables for an Xbox One power supply being disconnected from a console and a wall outlet.
  1. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step lets the power supply reset. Make sure you unplug the power supply unit from both the wall and your Xbox One console.

  2. Firmly plug the power cable back into the console, and then plug the power cable back into the electrical outlet and the power supply. Connect the power supply directly into a wall outlet. Do not use any surge protectors or extension cords, because they can affect the performance of your power supply.
Arrows show the cables for an Xbox One power supply plugged into a console and a wall outlet.
  1. Turn on the console and check the light on the power supply.

Solution 2: Determine if your console is receiving power

Check whether the Xbox power button on the front of the console is lit. This is the quickest way to determine if your console is receiving power. If it isn't lit, touch the button to see if it lights up. You don't need to follow the remaining steps if the button is lit. Your console is getting power and your power supply is working.

An Xbox One console is pictured, with the Xbox power button on the right front magnified.

You might be experiencing a video issue if the Xbox button is lit but the screen is blank. To troubleshoot a video issue, try the steps in Troubleshooting a blank TV screen or monitor while your Xbox One is on.

If your console turns on but shuts down intermittently or unexpectedly, see Troubleshoot Xbox One unexpectedly turning off.

Solution 3: Check the status of your power supply unit

The Xbox One power supply has an LED power indicator. This indicator shows you the status of your Xbox One console. To troubleshoot your Xbox One power supply, follow these steps:

  1. Make sure to plug in all power cables before you check the LED status light. It's important to check that you've securely plugged the cables into both the wall outlet and the console. The LED color indicates if the power supply is working correctly when not connected to your console.
  2. Check the color of the LED light on the power supply.
Orange light: White light:
An arrow points to the Xbox power supply light, which is orange. An arrow points to the Xbox power supply light, which is white.

Console state

Instant-On power mode

Energy-saving power mode

Result

Console is on

White

White

Power supply is okay

Console is in standby or off

White

Orange

Power supply is okay

Power supply is unplugged or malfunctioning

No LED or flashing orange

No LED or flashing orange

Troubleshoot the power supply

Power supply displays a solid white or a solid orange light: Your power supply is working and your console is receiving power.

Important The light on the power supply may be orange even when not connected to the console or when the power supply is not working correctly. Make sure that you connect the power supply cables to a wall outlet and the console. If the power supply light turns from orange to no LED when you connect it to the console, follow the troubleshooting steps in Solution 1 to reset your power supply.

Power supply displays no light or a flashing orange light: You may need to replace your power supply. To verify that you need a new power supply, follow the troubleshooting steps in Solution 1.

Solution 4: Turn off Xbox One Instant-On power mode

This issue can occur when you enable Instant-On power mode. In this power mode, your console can download and install updates. On occasion, there may be an update being downloaded or installed, which may interfere with the startup of the Xbox One console.

To determine if this is the issue, unplug the power supply, wait a few minutes, and then plug the power supply directly into a wall socket and try to turn on the console.

If this works, you’ll want to turn off the Instant-On power mode:

  1. Double-tap the Xbox button or scroll left on the Home screen to open the guide.
  2. Scroll down to Settings.
  3. Select All Settings.
  4. Select Power.
  5. Change the power mode to Energy saving.

Solution 5: Make sure your Xbox One console and power supply are positioned correctly

There are two important aspects to correct placement:

If the fans are blocked, your console or power supply may be overheating. If this condition continues, it could result in damage to the console or the power supply.

Solution 6: Plug your power supply directly into a wall outlet

Your Xbox One power supply is equipped with internal surge protection. Plug the power supply directly into a wall outlet. Some surge protectors can cause the power supply to not work as designed. This can affect performance.

The rear of an Xbox One console is pictured along with a power supply, which is plugged into a surge protector. A

Solution 7: Other things to try

If you continue to experience the problem, try the following:

  • Try another wall outlet. Wall outlets sometimes malfunction. Connect your console and power supply to a different outlet, and then test again.

    Note Test the outlet with another device before you test your Xbox One console and power supply.

  • If possible, borrow a power supply from a friend's Xbox One console. Try that power supply on your console. If your console works, there's a problem with your power supply and you need to replace it.

Solution 8: Request a replacement power supply

You need to replace the power supply if the light is still off or flashing orange. You can order a replacement Xbox One power supply from Device Support.

Note You must register your product online to replace the unit under warranty. (The power supply warranty is the same as your console warranty.)

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