Learn troubleshooting tips for some of the experiences we couldn't fully polish for launch of the New Xbox One Experience.
Blank tiles in My games & apps
The first time you power on your console after taking the update, it will check for metadata for installed games and apps. During this time, the tiles may appear blank within My games & apps.
Solution: Allow the console a few minutes to update these tiles. To check if the appropriate data has been retrieved, go to Home, highlight My games & apps in the big tile, press the Menu button on your controller, and select Quit. Then relaunch My games & apps.
Can’t sign in due to repeating password prompts
If you're being interrupted to input your password but can't progress further, you may need to remove your account from the console and re-add it.
Solution: To resolve this issue, follow the instructions at You are repeatedly prompted for your password and can't sign in on Xbox One.
Disc-based game downloads instead of installing from disc
If your internal storage drive is full when trying to install a game, it will prompt you to select a new storage device. On installing to the new device, it will pull from the Xbox Live service instead of installing off disc.
Solution 1: Uninstall an older game title
Solution 2: Set your external storage device as your default storage location
Controllers with a 3.5mm port will require a firmware update
There is a new firmware update available for controllers with the 3.5mm headset port. This update should be offered to you automatically. Follow the prompts to complete the update.
Controller vibration stops working in some titles
In some cases, having a third-party accessory connected to the console can prevent the controller from vibrating in select games.
Solution: Unplug any third-party accessories from the console while they're not in use.
Other users on a console with the high-contrast setting enabled can’t display their color or preferred background
High contrast is an Xbox One console-wide setting that prevents users from customizing some visual elements of their experience. This can be confusing for people who did not enable this feature themselves but are on a console shared by multiple users.
Solution: Turn off high contrast
High-contrast setting is not applying to the background of the guide
Following a system update, the high-contrast setting may not apply properly to the guide.
Solution: Restart your console
Selecting to use a passkey for sign-in and security can be confusing while in Narrator
For users who wish to use a passkey while having Narrator enabled, the directions may be difficult to understand.
Solution 1: You can use a keyboard and enter focus mode to add a passkey and hear appropriate descriptions.
Solution 2: You can still provide a passkey with the controller despite the lack of auditory cues.
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the "Known concerns with the New Xbox One Experience " issue you were reading about or a different issue?