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How to use the Offline System Update Diagnostic Tool on Xbox One

To troubleshoot system updates, try the Xbox One System Update Solution before using the Offline System Update Diagnostic Tool.

To use the Offline System Update Diagnostic Tool, you'll need:

  • A Windows-based PC with an Internet connection and a USB port.
  • A USB flash drive with a minimum 4 GB of space formatted as NTFS.

For information about how to format a USB flash drive to NTFS using a PC, see How to format a flash drive to NTFS on Windows.

Helpful hint Most USB flash drives come formatted as FAT32 and will have to be reformatted to NTFS. Note that formatting a USB flash drive for this procedure will erase all files on it.

Important

  • If you're updating your system for the first time, or updating to the New Xbox Experience for the first time, you'll still need to connect to the Xbox Live service at least once, and you’ll be required to enter your Microsoft account password while online for each profile on the console in order to complete sign-in. If you don’t remember your password for your account, see the Lost Password Solution.
  • Read these instructions thoroughly before installing the update.
Offline System Update Diagnostic Tool

Watch the Offline System Update Diagnostic Tool video. Note This video is available in English only.

Topics

Step 1: On your Xbox One console

To download the correct system update, you'll first need to know which Xbox operating system (OS) version you're currently running.

To find your Xbox One console OS version:

  1. Scroll left on the Home screen to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select System.
  5. Select Console info & updates.
  6. Your OS version is listed in the third row. Write down this information so that you can select the correct download in "Step 2: On your computer," below.

Note If you're setting up your system for the first time, or if you're in the middle of a system update and need to find your OS version, pull both triggers and press both bumpers on your controller. The OS version is listed as Build on the second line.

Step 2: On your computer

  1. Plug your USB flash drive into a USB port on your computer.
  2. If you haven't already formatted the flash drive for NTFS, see How to format a flash drive to NTFS on Windows.

    Important Back up or transfer any files on your flash drive before starting this procedure. The contents of the flash drive will be deleted during the reformatting process.

  3. You'll need to select the correct OSUDT file based on your current OS version to be able to install properly. Select the OSUDT file in the “File Version” column based on your current OS version (which you documented in "Step 1: On your Xbox One console") to begin the download.

    Note If you select OSUDT2 and you receive the error message E101 00000507 8B05008E, this means you do not have one of the 9 console OS versions associated with this system update. Double-check your console OS version number, and then select OSUDT1 or OSUDT3 based on your console OS version number.

Console OS version

File Version

  • 6.2.9781.0 (xb_rel_flash1307.130829-1800)

Note This system update file will require a second update after this update is applied. You'll be able to take the second update using the Xbox Live services, or you can download OSUDT2 and complete the process a second time.

Warning You must wait until the first update is complete and you see either the It’s time to update screen or the Home tab before you start the update process for OSUDT2.

OSUDT1

  • 6.2.11791.0 (xb_rel_1411.141114-2300) fre
  • 6.2.12521.0 (xb_rel_1503.150305-1449) fre
  • 6.2.12998.0 (xb_rel_1506.150601-2200) fre
  • 6.2.13326.0 (xb_rel_1508.150810-2029) fre
  • 6.2.13332.0 (xb_rel_1508.150903-2141) fre
  • 10.0.10586.1006 (th2_xbox_rel_1510.151107-2322) fre
  • 10.0.10586.1016 (th2_xbox_rel_1510.151118-2147) fre
  • 10.0.10586.1024 (th2_xbox_rel_1510.151203-1909) fre

OSUDT2

Use this option if your console OS version is not listed above.

Note This system update file will require a second update after this update is applied. You'll be able to take the second update using the Xbox Live services, or you can download OSUDT2 and complete the process a second time.

Warning: You must wait until the first update is complete and you see either the It’s time to update screen or the Home tab before you start the update process for OSUDT2.

OSUDT3

If the console is experiencing an issue that would require you to Restore Factory Defaults after a system update, but you're unable to access the Settings hub, use this file.

Warning Restoring your console to the factory default settings erases all accounts, apps, games, saved games, and settings. Anything not synchronized with Xbox Live will be lost. Your console syncs with Xbox Live automatically when it’s connected with the service.

Restore Factory Defaults

  1. Click Save to save the console update .zip file to your computer.
  2. Unzip the file. If you're using Windows XP, Windows Vista, Windows 7, or Windows 8, double-click the .zip file to unzip it.
  3. Copy the contents of the .zip file to your flash drive.
    Note The files should be copied to the root directory, and there shouldn't be any other files on the flash drive.
  4. Unplug the USB flash drive from your computer.

Step 3: On your Xbox One console

  1. Unplug the network cable if you're using a wired network connection.
  2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
  3. Wait 30 seconds.
  4. Plug the power cord back in.
  5. Plug the flash drive into a USB port on your Xbox One console.
  6. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.
  7. Continue holding the BIND and EJECT buttons for 10-15 seconds.
  8. Listen for two “power-up” tones a couple of seconds apart.
    Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps, that also means this failed.
  9. You can release the BIND and EJECT buttons after the second power-up tone.
  10. When the console restarts, remove the USB drive.
  11. Once the console restarts, the update is complete and you should be returned to your experience.

Note The console restart may take several minutes. If you were using a wired connection, plug your network cable back into the console. If you have never connected your console to the Internet, you will need to connect at least once during your system setup process.

About the buttons and beeps

Pressing the BIND and EJECT buttons at the same time forces the console to look for the USB drive update, as the console will not look for a USB drive unless it needs it. This helps to decrease console start times for all startups when this step is not needed.

The first power-up tone will occur approximately 10 seconds after powering up. This indicates that a USB update has been detected. The second power-up tone indicates that the update file has been copied and mounted. This is important, as it confirms you have a compatible Xbox One system update based on your current build. This informs the system which build is currently installed on the console, and whether the update is compatible with that build.

If you still can't update your console

If you have tried all the troubleshooting steps in the Xbox One System Update Solution, and the Offline System Update Diagnostic Tool has also failed to resolve your system update issue, you'll need to submit a request to have your console repaired.

To submit a repair request, visit the Xbox Online Service Center.

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