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Troubleshooting a blank TV screen or monitor while your Xbox One is on

Learn troubleshooting tips for when your TV screen remains blank or black when you start your Xbox One console.

Solutions

Your screen is blank after you return to Home

  1. Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds.
  2. Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your Xbox One wireless controller.

Your screen is blank after you begin watching a Blu-ray Disc

This can happen if Video output on your console is set to Allow 24Hz. To turn off Allow 24Hz, follow these steps:

  1. On your wireless controller, press the Xbox button  to go to the Home screen.
  2. Scroll left to open the guide.
  3. Select Settings
  4. Select All settings.
  5. Select Display & sound.
  6. Select Video options.
  7. Click Enable 24Hz to turn off this setting.

Your screen is blank after you turn on the console

  • Confirm that both your TV and Xbox One console are turned on.
  • Check that your TV is set to the correct input signal (HDMI).
  • Check that the HDMI cable connection to your console is secure.
  • Check that the HDMI cable connection to your TV is secure.
  • Check that the HDMI cable is connected to the "out to TV" port on the console.
  • Perform a cold boot on your Xbox One console by holding the power button on the front of the console for approximately 10 seconds, and then turn it on again.
  • Reset your display settings. Here's how:
    1. If there's a disc in the Xbox One console, eject it.
    2. On the console, press and hold the Xbox button  for five seconds to turn off the console.
    3. Press and hold the Xbox button  and the Eject button until you hear a beep to turn on the console. You will hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. DO NOT LET GO until the second beep occurs.
      Note This will boot your console in low resolution mode (640 × 480). To reset this setting, go to Settings in the guide, select Display & sounds, Video options, and then TV Resolution.
    4. If you are required to complete these steps on every boot-up, you will want to change your TV connection to HDMI as shown in step 3 in the next section, "Your screen is blank and you use an AVR in your setup." For more information, see How to adjust the display settings on your Xbox One console.
  • Try plugging the HDMI cable into a different HDMI port on your TV.
  • Try using a different HDMI cable to connect your console to your TV.
  • Try connecting your console to a different TV.

Your screen is blank and you use an AVR in your setup

If your Xbox One console is connected to an audio-video receiver (AVR) that's connected to your television and you have no sound, follow these troubleshooting steps:

  1. Turn on your devices in the following order, waiting for each device to fully power up before starting the next device:
    1. Turn on your television first.
    2. Once your television is displaying a picture, turn on the AVR.
    3. Turn on your Xbox One console.
  2. Use the Input button on your television's remote control (or the buttons on the television) to switch the input source of your AVR away from the console and then back (for example, HDMI1 to HDMI2, and then back to HDMI1).
  3. Restart the AVR.
  4. Set your TV connection to HDMI:
    1. Press the Xbox button  to return to the Home screen.
    2. Scroll left to open the guide.
    3. Select Settings.
    4. Select Display & sound.
    5. Select Video output.
    6. Select TV connection.
    7. Select the HDMI option.

Your screen is blank after you install a system update

If you've just installed a system update and you see a blank screen, try the Xbox One System Update Solution. In step 1, select I AM EXPERIENCING A STARTUP ISSUE and then BLACK SCREEN in step 2.

Request a repair

If none of these solutions resolved the problem, your console may need to be serviced. Go to Device Support to submit a repair request:

  1. After you've signed in with your Microsoft account, select Problem with a device.
  2. Under For which device? select your Xbox One console or register it.
  3. Select Display Issue and select Next.
  4. On the next page, explain the issue in the Describe your problem field.
  5. Beside Based on the problem described, we need to create a service order to replace your device, click Next.
  6. Follow the steps to complete your service order.

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