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Problems downloading and installing a game or an app on Xbox One

This page describes what to do if you have a problem when trying to download and install Xbox One content.

Note If you see a specific error code or status code, use the search box on the Error & Status Code Search page to find information about how to solve the problem.

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Download doesn't start or fails

Solution 1

The Xbox Live service might be unavailable due to system maintenance. Check the Xbox Live Status page. If there’s an Xbox Live service alert, wait a while and then try again later.

If there are no Xbox Live service alerts and you continue to see the error, try the next solution.

Solution 2

Make sure that you’re connected to Xbox Live and signed in with the profile that originally purchased the content.

Solution 3

Make sure that you have enough space on your hard drive to install the content:

  1. Say “Xbox, go to notifications,” or select Notifications in the upper-left corner of your Home screen.
  2. See if there are any notifications about low or unavailable hard drive space. Xbox One will alert you when you’re running low.
  3. If there’s a notification about low drive space, you’ll have to either delete content to free up space or add an external drive. For information about setting up and managing external storage, see Understand and manage storage on Xbox One.

To delete items from your hard drive:

  1. Say “Xbox, go to my games and apps,” or select My games & apps at the right of your Home screen.
  2. Browse your games and apps to find items you no longer use.
  3. Highlight the game or app you want to uninstall.
  4. Press the Menu button on your controller.
  1. Select Manage game or Manage app.
  2. Select the installation. For example, select Internal Manage all.
  3. Select Uninstall all.
  4. Repeat this process until you have enough free space on your hard drive. Note that games take up a lot more space than apps.

Download takes a long time or doesn't complete

Solution 1: Check your connection to Xbox Live

Download problems are often caused by a weak or intermittent connection to Xbox Live. To check your network status:

  1. Press the Menu button on the Xbox One controller.
  2. Select Settings.
  3. Select Network.
  4. Do one of the following:
    • Select Test network connection to see if you’re connected to Xbox Live.
    • Select Detailed network statistics to see the strength of your local connection.

Solution 2: Check for a system update

If you're having problems when trying to download an Xbox One game or app, you may need to update your console. For example, if you see a “Download stopped” error, you may need to install an update before the download can complete.

To see if there’s an update available:

  1. Press the Menu button on your controller.
  2. Select Settings, and then select System.

If there’s an update available, it will be listed at the bottom of the first column. If not, you'll see "No update available."

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