Problems downloading a game or app on Xbox One

Download does not start or fails

Solution 1

Make sure that you are connected to Xbox Live and signed in with the profile that originally purchased the content.

Solution 2

Make sure that you have enough space on your hard drive to install the content.

  1. Say “Xbox, go to notifications” or select Notifications at the left of your Home screen.
  2. Check to see if there are any notifications about low or unavailable hard drive space. Xbox One will alert you when you’re running low.
  3. If there is a notification about low drive space, you’ll have to delete something to free up space.

To delete items from your hard drive:

  1. Say “Xbox, go to My games and apps” or select My games & apps at the right of your Home screen.
  2. Browse your games and apps to find items you no longer use.
  3. Press the Menu button on your controller and select Uninstall.
  4. Repeat this process until you have enough free space. Note that games take up a lot more hard drive space than apps.

For information about storing data on your Xbox One console, see Understand and manage storage on Xbox One.

Download takes a long time or does not complete

Check your connection to Xbox Live. Download problems are often caused by a weak or intermittent connection to Live. To check your network status:

  1. Press the Menu button on the Xbox One controller.
  2. Select Settings.
  3. Select Network.
  4. Under Current network status, you can see if you are connected to Xbox Live and the strength of your local connection.

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