You get the following error code and message when you try to download a game on your Xbox One console:
To resolve this problem, try the following solutions:
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and then try again:
Xbox One, Xbox on Windows 10
Browsing the Xbox Games Store
Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems finding previously-purchased content or purchasing new content. Stay tuned, and thanks for your patience.
Important! You must be signed in with your Microsoft account and provide a 10-digit US phone number.
Solution 2: Cancel the game installation and then reinstall
Cancel the game installation, restart the console, and then reinstall the game. Here's how:
You can then reinstall the game by downloading again from the Store. To download the game again, search for the game in the Store, select the game, and then select Install.
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