Share this page

Error 80072EE7 occurs when you try to open content on your Xbox One console

You get the following error when you try to open content on your Xbox One console:

Error 80072EE7

This may mean that the console couldn't load the resource you tried to open. Typically, this error occurs when a network connection error prevents the name of the resource from resolving to an IP address.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Purchase and Content Usage: up and running
2016-12-11T11:53:38.4746303+00:00

Solution 2: Test the connection to Xbox Live

  1. Restart your network device.
  2. Test your connection to Xbox Live:
    1. Scroll left on the Home screen to open the guide.
    2. Select Settings.
    3. Select All Settings.
    4. Select Network.
    5. Select Network settings.
    6. Select Test Network connection.

If you see more than 5-percent packet loss, try the Xbox One Network Connection Error Solution.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Error 80072EE7 occurs when you try to open content on your Xbox One console" issue you were reading about or a different issue?

Share this page