You see the following error code when you try to use a feature on Xbox Live:
This may mean that there is an issue with your connection to the Xbox Live service.
Note Typically, this is a transient error.
To resolve this issue, try the following solutions.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Solution 2: Restart your network device
To resolve this issue, restart your network device. For example, restart your router or gateway.
If the issue persists, try the next solution.
Solution 3: Test your connection to Xbox Live
To resolve this issue, test your connection to Xbox Live. Here's how:
If the test shows more than 5-percent packet loss, try troubleshooting your network performance.
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