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You see the following error code when you try to play a game on your Xbox One console:
This may mean one of the following:
To resolve this issue, use the appropriate resolution below.
Solution 1: Check the Xbox Live service status
If you see any alerts here, wait until the service is up and running and try again:
Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices
Capturing game videos
Our engineers and developers are actively continuing to work to resolve the problem(s) that is/are causing some members issues viewing Achievements, Friends List or the activity of friends. Stay tuned, and thanks for your patience.
Important! You must be signed in with your Microsoft account and provide a 10-digit US phone number.
Solution 2: The game was downloaded by another family member
If the game is licensed to another family member, do one of the following:
Solution 3: The game is disc-based
Insert the game disc into your Xbox One console.
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