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Error ACC5015 occurs when signing in to your Xbox One console with your Microsoft account

You see the following error code and message when signing into your Xbox One console:

ACC5015
Sorry, there was a problem with a response from the service.

This means that there was a problem with a response from the Xbox Live service.

Solution

Check the Xbox Live service status.

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-12-10T18:24:05.5669871+00:00

Affected platforms:

Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices

Affected services:

Signing into Xbox Live

Latest update

Hey Xbox members, we know you’re having issues signing in to Xbox Live, and our best engineers are working to fix the issue as quickly as possible. Thanks for being patient while we get everything back to normal! We’ll post an update as soon as we know more.

Want to get notified when this feature is back online?

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