Error message “Controller Disconnected” when you play Forza Motorsport 5

Problem

You may see the following error message when you play Forza Motorsport 5 on your Xbox One console:

  • Controller Disconnected
  • Please reconnect the control for player <gamertag>

Typically, this means that the active profile recognized by the Xbox One differs from the profile playing the game. This may occur if players swap controllers, or if one person uses the Xbox One while another person is signed in and active in Forza.

Solutions

To resolve this problem, try the following solutions:

  • Solution 1: Confirm your controller is properly connected and has fresh batteries.
  • For more information about controllers, see Xbox One Wireless Controller functions improperly.

  • Solution 2: Sign in using the profile that is named in the error message.
    1. Press the Xbox button on your controller to return to the Home screen.
    2. Select the profile bar at the top of the screen.
    3. Select gamertag that is named in the error message.
    4. Select Sign in.
  • Solution 3: Quit and restart Forza Motorsport 5.
    1. Press the Xbox button on your controller to return to the Home screen.
    2. Highlight Forza Motorsport 5.
    3. Press the menu button on the controller and select Quit.

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