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The installation process stops at or near 0% when installing an Xbox One game from a disc

When you try to install an Xbox One game from a disc, the installation process stops at or near 0%. No matter how long you wait, the installation remains at or near 0%.

This issue can occur if the console tries to download an update for the game while the game is installing. If you're trying to download and install a digital game, see Problems downloading a game or app on Xbox One.

Solutions

To fix this issue, try the following solutions.

Solution 1: Clear your local saved games and try reinstalling the game

  1. Remove the disc from your console.
  2. Scroll left on Xbox Home to open the guide.
  3. Select Settings.
  4. Select All Settings.
  5. Select System.
  6. Select Storage.
  7. Select Clear local saved games.

    Note Selecting this option will not delete any games or progress you have saved in the Xbox Live cloud. It will only clear data you have saved locally.

  8. Select Yes to confirm.
  9. Once your console restarts, try installing the game again.

If this solution doesn’t work, try the next solution.

Solution 2: Take your console offline and install the game

To resolve this issue, take your console offline, cancel the download, and then power cycle the console. After you successfully install the game, go online and let the update download.

Step 1: Use your console offline

Follow these steps:

  1. Scroll left on Xbox Home to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Select Network.
  5. Select Network settings.
  6. Select Go offline.

Step 2: Cancel the download

  1. On the Home screen, pull the right trigger  and then press A  to open My games and apps.
  2. Select Queue.
  3. Highlight the game you’re trying to install.
  4. Press the Menu button  on the controller.
  5. Select Cancel.

Step 3: Eject the game disc and power cycle the console

  1. Eject the game disc.
  2. Scroll left on the Home screen to open the guide.

    Note Double-tapping the Xbox button  will open the guide from any other screen on the console.

  3. Select Settings.
  4. Select Restart console.
  5. Select Yes to confirm.

Note If you're unable to access the guide, or the console appears to be frozen, press and hold the Xbox button  on the console for about 10 seconds until the console turns off. After the console shuts down, touch the Xbox button  on the console again to restart.

Step 4: Install the game

After the console restarts, insert the disc. Follow the steps to install the game.

Note Make sure you do this before you reconnect to the Internet.

Step 5: Go online and let the game update install

  1. On the Home screen, pull the right trigger  and press A  to open My games and apps.
  2. Select Settings.
  3. Select All Settings.
  4. Select Network.
  5. Select Network settings.
  6. Select Go online.

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