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How to find games and game content after you redeem a code online

After you redeem a code online, games and downloadable game content are not installed automatically. You have to manually install them from My games & apps.

Games

  1. Press the Xbox button on the controller to return to the Home screen. Or say, “Xbox, go home.
  2. Select My games & apps.
  3. Scroll right to the Ready to Install section.
  4. Highlight the game you want to install, press A, and then select Install.

Add-ons or downloadable game content

  1. Press the Xbox button on the controller to return to the Home screen. Or say, “Xbox, go home.
  2. Select My games & apps.
  3. Highlight the game you have an add-on for, and then press the Menu button on your controller.
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  1. Select Manage game.
  2. Scroll right to the Ready to Install section.
  3. Highlight the add-on or game content you want to install, and then press A.

Can’t download your content?

Check for service alerts at Xbox Live status, or see if there’s an Xbox Live service alert at the top of this page. If there are any current service alerts, wait a while and then try again.

US customers only: If a specific service or app is experiencing an outage, you can request SMS or voice notification when the outage is resolved. Under the app or service name, click Notify me when this service or app is up and running.

You can also try the troubleshooting steps at Problems downloading and installing a game or an app on Xbox One.

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