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How to find games and game content after you redeem a code

After you redeem a code, games and downloadable game content are not installed automatically. You have to manually install them from My games & apps.

Games

  1. Press the Xbox button on the controller to return to the Home screen. Or say, “Xbox, go home.
  2. Select My games & apps.
  3. Scroll right to the Ready to Install section.
  4. Highlight the game you want to install, press A, and then select Install.

Add-ons or downloadable game content

  1. Press the Xbox button on the controller to return to the Home screen. Or say, “Xbox, go home.
  2. Select My games & apps.
  3. Highlight the game you have an add-on for, and then press the Menu button on your controller.
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  1. Select Manage game.
  2. Scroll right to the Ready to Install section.
  3. Highlight the add-on or game content you want to install, and then press A.

Can’t download your content?

If you’re having trouble, check for service alerts on the Xbox Live Status page, or see if an Xbox Live service alert appears at the top of this page. If there is a service alert, try your download again later.

You can also try the troubleshooting steps at Problems downloading and installing a game or an app on Xbox One.

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