Problems with Xbox One achievements and challenges

Overview

This page helps resolve problems with achievements and challenges on Xbox One.

Achievements don’t unlock instantly when you complete them

In some instances, you may meet the requirements to unlock an achievement but not immediately receive a notice or update to your gamerscore. The Xbox Live service validates the unlocking of achievements and, though rare, delays can occur. Don’t worry – your progress has been recorded and the achievement will be awarded shortly, usually in less than 24 hours.

Achievements and challenges not unlocking while offline

For achievements and challenges to get unlocked and for rewards to be issued, you must have an active connection to Xbox Live. Though you may be able to meet the requirements for an achievement or challenge while offline, you will not receive related notices or rewards until you connect to Xbox Live.

A challenge disappeared before you could finish it

Challenges are time-limited, sometimes to weeks or months, sometimes to just hours. If you don’t complete a challenge within the time window it’s available, you will not receive a reward.

No gamerscore earned from app achievements

You can earn app achievements for basic use of an app (such as, watching a movie on Netflix), at the app developer’s discretion. App achievements do not affect gamerscore, though they may bring other in-app rewards.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Problems with Xbox One achievements and challenges" issue you were reading about or a different issue?