Troubleshoot Kinect errors for Xbox One

Overview

The Kinect sensor for Xbox One is designed to self-correct whenever possible. For example, if the sensor is having a difficult time updating its firmware, it’ll attempt to solve the problem before you see an error message. In the event it can’t correct itself, you’ll see one of two error messages for the Kinect sensor.

Error: Kinect setup can’t continue

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This is a software error with the Kinect sensor. You can try the following steps to correct the condition.

Note If you see this error during the console’s initial setup, skip the Kinect setup portion and do the following steps after you set up the console.

  1. Make sure the Kinect sensor is connected firmly to the console’s Kinect port.
  2. Power cycle your console by holding down the console’s Xbox button for 5 seconds, and then rebooting the console. See How to power cycle your Xbox One console.
  3. Go to the Kinect Settings page:
    • Press the Menu button on the controller and select Settings.
    • Select Kinect on the Settings page.
  4. On the Kinect Settings page, make sure Kinect is turned on. Stay on this page for up to 5 minutes to make sure your console completes any available updates.
  5. If the Kinect Settings screen shows an image, the sensor is now working. If is the screen is not showing an image, your Kinect needs to be repaired. See How to get your Kinect for Xbox One repaired.

Error: There’s a problem with your Kinect sensor

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Unfortunately, this type of error indicates that the problem with the Kinect sensor can’t be resolved and the sensor must be repaired. See How to get your Kinect for Xbox One repaired.

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