Troubleshoot issues with the Xbox One Kinect sensor

This article describes how to troubleshoot issues with your Kinect sensor. For example, you may experience an issue where the Kinect sensor does not see you or does not interpret your body actions correctly. Whether you are trying to play a Kinect game, using gestures to navigate the dashboard, or signing in using Kinect, make sure that the Kinect camera can see you to ensure a great experience.

Things to know

Here are a few things to consider before you adjust your Kinect or play space:

  • Depending on the experience, Kinect may need to see your whole body. For example, if the game you’re trying to play involves kicking a ball, Kinect needs to see your feet.
  • Typically, high-definition cameras need a certain amount of light in order to get the best exposure. Make sure your play space is well-lit, but avoid direct sunlight on users and the camera.
  • Make sure Kinect is plugged in and on. The Xbox logo on the Kinect lights up when the sensor is on. If your sensor won’t turn on, please see Kinect doesn't turn on.
  • Place your Kinect as close to the edge of the surface it is sitting on as you are comfortable with. Make sure no nearby objects obstruct its field of view.
  • If your Kinect sensor is plugged into your console but you see "Kinect is unplugged" on the dashboard, see Kinect sensor isn't recognized by our Xbox One console.

Check the Kinect settings

If you are having trouble with Kinect seeing you, check the Kinect settings.

  1. Press the Menu button on your controller, then select Settings.
  2. Select Kinect.
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On this screen, you can see what Kinect sees. If you can’t see yourself in this view, go to the "Adjust the Kinect sensor" section.

If your Kinect sensor is unplugged or off, the Kinect screen indicates the status.

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Just plug your sensor in if necessary, and then select Kinect on.

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Adjust the Kinect sensor

To adjust the Kinect sensor, follow these steps:

  1. Press the Menu button on the controller, select Settings, and then select Kinect.
  2. Select I moved my Kinect sensor or I’m having trouble with Kinect.
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  1. Follow the steps to adjust your Kinect sensor, including the audio calibration.

Note For information about to adjust the angle of the Kinect sensor, see Adjust the angle of the Kinect sensor.

Note If you have problems while in a game, refer to the tutorial for the game, and then adjust the Kinect sensor while in the game.

If you continue to experience the problem, request a repair of your Kinect sensor by visiting our Xbox Online Service Center. Console registration is required to replace the sensor.

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