Poor video performance or a black screen when you try to watch TV with your Xbox One

Problem

You may experience poor video performance or a black screen when you watch TV on your Xbox One. The poor video performance can include the following:

  • You may not be able to see video from your set top box
  • The video may stutter
  • The picture may be corrupted

These problems may be caused by the following:

  • Problems with your HDMI cable
  • Problems with the way your set-top box is connected
  • Problems with the settings on your set-top box

Solutions

Solution 1: Check your HDMI cables or try a different one

If your HDMI cable is damaged or not connected to your devices properly, the video signal might not be reaching your Xbox One correctly.

  • Check your HDMI cables to make sure they’re securely connected to your devices and free from damage.
  • Try using a different high-speed HDMI cable. Some cables are higher-quality than others, and a low-quality cable can impact your video signal.

Solution 2: Power cycle your set-top box, then check its settings

  • You may need to power cycle your set-top box to clear out incorrect configuration data. To do this, disconnect any cables (including power cables) from the device for 30 seconds or more. Then, plug the cables back in.
  • Try setting your set top box to a video output of 720p.
  • Disable multichannel surround sound (such as Dolby Digital or 5.1).

Note Some set-top boxes have other settings that may impact video output. Set-top boxes vary greatly between manufacturers. If you need help checking or configuring your set-top box, contact your hardware provider.

Solution 3: Power cycle your Xbox One

  1. Press and hold down the Xbox button on the front of your console for eight seconds to completely power it down.
  2. Wait 30 seconds.
  3. Press the Xbox button on the front of the console to turn it back on.

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