I can’t change my child’s privacy and online safety settings on Xbox One

Help with changing your child’s privacy and online safety settings

If you can’t successfully change your child’s privacy sand online safety settings on the Xbox One console, try the following:

  • Make sure you’re signed in to the console and into Xbox Live. You must be online and signed in to make changes.
  • Make sure you’re signed in using an adult account.
  • If you receive an error message when you try to change your privacy settings, search for the error using the Error Code Lookup Tool find more information and troubleshooting tips.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "I can’t change my child’s privacy and online safety settings on Xbox One" issue you were reading about or a different issue?