Change your online safety or privacy settings on Xbox One

You want to change your privacy and online safety settings, but you’re unable to make the changes.

Solutions

Solution 1: Make sure you’re signed in to the console and in to Xbox Live. You must be online and signed in to make changes.

Solution 2: Make sure you’re signed in using an adult account. Children and teens are restricted from making changes to their own privacy and online safety settings.

Solution 3: If you receive an error message when you try to change your privacy settings, search for the error using the Error Code Lookup Tool.

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