Content restrictions when an adult and a child are signed in on Xbox One

When a child account and an adult account are both signed in

When an adult and a child are both signed in on Xbox One, the console enforces the content restrictions that are set for the child account. If either user tries to search or browse for content, content that is unavailable to the child account is hidden. The content remains hidden until the child account user is signed out.

When a child signs in while an adult is using unrestricted content

Note If your Kinect sensor is configured to automatically sign in players it recognizes, those players may be signed in when they enter the play space.

When a child signs in while an adult account is using unrestricted content, the game or app is interrupted, and you are prompted with a “who will enter a passkey” message.

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In this scenario, you have three options:

  • Enter the adult’s passkey and select “Give permission.”

If the adult is in the same Xbox One family as the child, the adult can enter the passkey and then select Give permission.

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This is known as “granting a permanent exception.” The restriction that was blocking the child account from accessing the restricted content is removed permanently. A permanent content exception cannot be revoked.

  • Select “Close.”

If you select Close, only content that is available to the child account can be accessed.

  • Sign out the child account from Xbox One.

As an alternative to granting a permanent exception to the child account, you can just sign out the child from the console. If child account restrictions have been applied to the current session, the adult may also have to sign out and then sign in again to clear the restrictions.

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