A child tries to use content above their maturity level on Xbox One

Overview

Occasionally, a child or teen might try to access content on the Xbox One console that’s more mature than the adults in the family have deemed appropriate for them. Similarly, the child or teen might be in the room when someone else is playing mature games or videos, or is using age-inappropriate apps on the Xbox One.

You can set restrictions on the Xbox One and Kinect to prevent children and teens from viewing content that you believe is age-inappropriate, whether they’re signed in to an Xbox One at home or at a friend’s house. This page explains how those restrictions work in a few common scenarios.

To learn more about how to set these restrictions, see Manage privacy and online safety for Xbox One.

Note If you have both an Xbox 360 and an Xbox One console, you’ll need to manage privileges and content restrictions individually on each console. Some settings across consoles can be managed online. For more information, see Manage privacy and online safety for Xbox One and Xbox 360 from your computer.

This page contains the following topics:

A child or teen attempts to use mature content at home

A child attempts to play mature content at home

If you’ve established online safety settings on your Xbox One to restrict what content a child can access, those settings will be applied once your child has signed in.

When the child is signed in to the console with their profile and attempts to access restricted content, the console will display a message that says Choose who will enter a passkey.

picture

An adult will then have to give permission (also known as “granting an exception”) before the child can continue using the Xbox One.

Note If an adult previously signed in to the console and hasn’t signed out, children and teens will be able to access anything that the adult can access. Adults with children in the house should always sign out of the Xbox One when they’re done, as well as make sure they have a passkey set up to prevent access to their account by other console users. To learn more about passkeys, see Create a passkey on your Xbox One console.

A child signs in when someone else is playing mature content at home

If a child or teen with content restrictions in place signs in when someone else with fewer restrictions is already using the console (for example, an adult), the adult user will be interrupted with a screen that says Choose who will enter a passkey, and the content will stop playing.

Adults have three options at this point:

  • Option 1: If the adult wants to grant a permanent exception, they can enter their passkey and confirm that they’re giving permission for the child to use this content now and any time in the future.
  • Option 2: If the adult wants to allow the child temporary access to the content, but not to grant them a permanent exception, the child needs to sign out.
    • They can do this by selecting Close, saying “Xbox, sign out,” and then choosing their profile.
    • Or, they can sign out by going to the sign-in area in the upper-left corner of the Home screen, selecting their profile, and then selecting Sign out.
    • The adult can then sign back in and let the child access the content on their account.
  • Option 3: If the adult doesn’t want to grant an exception or let the child view the content at all, the adult should select Close but keep the child signed in. All users will then be limited to content that has been established as age-appropriate for the child.

A child or teen attempts to use mature content when roaming on another console

A child attempts to play mature content when roaming on another console

As long as the child is signed in to an Xbox One console with their own profile, the same settings that you use at home will apply even if the child is at a friend’s house.

When the child or teen is signed in and tries to play restricted content on another household’s console, the message Choose who will enter a passkey will appear. The passkey of an adult in the child’s own Xbox One family will then be required to grant an exception. For more information about exceptions, see Grant a child an exception to Xbox One content restriction.

Here are two other possible scenarios:

  • If your child signs in as a guest rather than with his or her own profile, and if the household the child is visiting doesn’t enforce content restrictions:
    • The child will be able to access all of that family’s content.
    • The child will not, however, be able to improve his or her gamerscore or retain any achievements he or she may earn during that session.
  • If your child signs in with his or her own profile, and your household settings are more restrictive than those of the child’s friend:
    • Your child’s settings will be enforced on all members of that household who are signed in to the friend’s console.

Your child signs in when roaming and someone else is playing more mature content on the other console

When your child signs in, the older user will be interrupted by a screen that says Choose who will enter a passkey.

Only an adult in the child’s own Xbox One family can grant permission. If an adult family member is not available, clicking Close will apply the child’s restrictions. Alternatively, the child can sign out to allow the older user to continue uninterrupted.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "A child tries to use content above their maturity level on Xbox One" issue you were reading about or a different issue?