Share this page

You need a parent to view or change your privacy or online safety settings

Children and teens are restricted from viewing or changing billing information as well as Xbox privacy and online safety settings on their account. You'll need to get your mom, dad, or another responsible adult in your family to help you.

Parents

Any adult in the family can manage billing information or privacy and online safety settings for children and teens. Here’s how:

  1. Sign in to your own account with your Microsoft account email address and password. If you’ve forgotten either, see the Lost Account Solution or the Lost Password Solution.
  2. Select your gamertag and choose Xbox settings from the list of options.
  3. On the My Account page, select Security, family & forums.
  4. Select one of the following: Privacy settings, Online safety on Xbox One, or Online safety on Xbox 360. You’ll be asked to re-enter your password before accessing this sensitive information.
  5. On the Privacy & online safety page, choose the gamertag of the child profile you want to modify.
  6. Revise the settings as appropriate. Privacy and Online safety are on separate tabs. Click Save at the bottom of each page to save the settings on that tab.

Note Privacy settings are shared across Xbox One and Xbox 360, so you only have to set them in one place. However, some online safety and content controls for the Xbox 360 are managed directly on the console. Learn more about Xbox 360 Family settings.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "You need a parent to view or change your privacy or online safety settings" issue you were reading about or a different issue?

Share this page