Children can’t make changes to their privacy and online safety settings on Xbox.com

Problem

A young person under the age of majority (which varies by country or region) unsuccessfully tried to either view or make changes to his or her privacy or online safety settings on Xbox.com.

Children are restricted from viewing or changing privacy and online safety settings on Xbox.com.

Note Children are also prohibited from viewing their billing information on Xbox.com, but they can sign into their account at https://commerce.Microsoft.com to see their billing history.

Solution

An adult in the child’s Xbox family is needed to access the privacy and online safety settings on Xbox.com. These settings, also known as “parental controls,” can only be viewed and managed by an adult within the child’s Xbox family.

The adult can take the following steps to view and update the child’s settings:

  1. Sign in to their own account on Xbox.com.
  2. Select My Account (which appears right under the profile name).
  3. On the My Account page, select Security, family & forums.
  4. Select one of the following: Privacy settings, Online safety on Xbox One, or Online safety on Xbox 360.

Note Privacy settings are shared across Xbox One and Xbox 360, so you only have to set them in one place. However, online safety is managed separately for each console.

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  1. Verify their identity through the security proof process.
  2. On the Privacy & online safety page, choose the child profile they want to modify.
  3. Revise the parental control settings as appropriate.
  4. Click Save.

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