Find the answers to frequently asked questions about accessibility, the Xbox One console and the Kinect sensor.
At Microsoft, we believe that interactive entertainment should be enjoyed by as many people as possible. Xbox One brings significant technical improvements to users. With gestures, voice, and wireless controller input, we've made many features and options more accessible, expanding the ways users can enjoy games and entertainment on the Xbox.
We recognize that each person's abilities are unique and that not all Xbox games and experiences will be accessible to all users. We're continually working to improve the Xbox experience for all users. We actively seek feedback on how we can improve Xbox and Kinect technology, and we consider this feedback as we work on updates and future versions of our products and services.
Seated users can enjoy several features and games developed for Xbox One. Currently, the ability for the Kinect sensor that is included with the Xbox One console to work with seated users is largely dependent on individual games and apps. Some games and experiences are more accommodating of seated users than others. Developers can design their apps and games in such a way that activities some users have trouble with can be skipped or completed in a different way. We continue to educate publishers in an effort to encourage them to provide an entertaining gaming experience that meets the needs of a broader audience.
Navigating the Xbox One Dashboard and controller-free entertainment features on Xbox Live such as Xbox Music and Video Kinect can be experienced while seated or standing.
At present, Xbox One does not support sign language as a form of command input to the Kinect sensor.
For information on using Kinect speech recognition, see Xbox One Kinect voice commands.
In an effort to deliver the appropriate response to user commands, Kinect’s voice recognition is designed to respond to specific speech patterns. This feature helps limit the amount of unintentional on-screen responses from environmental sounds. This can affect Kinect’s ability to track and respond to sounds and voices that it’s unable to map to the database of recognized spoken commands.
Yes. The Xbox One console makes it possible for Xbox Video to display closed captions for videos that offer them. Video programming owners, not Microsoft, provide the captions.
Video programming owners are expected to provide IP closed captioning for all full-length, nonexempt, prerecorded video programming that airs on U.S. television after September 30, 2012. Additional programs will be captioned at a later date and in accordance with FCC guidelines.
For videos offered through Xbox Video, and for many third-party apps, you may use the settings on your Dashboard to play closed captions when they are available.
Here's how to enable closed captioning on your Xbox One console:
The higher resolution display that’s available with the Xbox One console can provide sharper, clearer captions for Xbox users, depending on the resolution of the television or monitor connected to the console.
Closed captioning preferences for first-party videos and third-party apps are usually saved to your Xbox One console. As a result, any caption-equipped video that plays on your console or computer will display the captions. To turn off the captions, follow the preliminary steps in the previous answer, and select Closed Captioning off.
For more information on closed captioning settings, see How to modify the closed captioning settings on your Xbox One console.
Xbox One video captions are similar to closed captions on your television and are displayed as text in front of the video playing on the screen. After closed captions are enabled, the default caption setting will display white text on a black background.
To change the characteristics of the captions displayed on your screen, see How to modify the closed captioning settings on your Xbox One console.
No. When you purchase and download a captioned video through Xbox Video, the entire file—including the capacity for closed captions—is stored on your Xbox One console whether or not you’ve enabled closed captions through the Dashboard. This means that although you need an Internet connection to download a video to your console, you don’t have to be connected to the Internet or Xbox Live to play the video with closed captions.
Captions are provided by the video programming owners—usually the movie studios or television networks (or their parent companies) that own the video content. To request captions for a specific movie or TV show, contact the content owner.
If you’re experiencing problems with Internet Protocol (IP) closed captioning, contact Rob Sinclair, Chief Accessibility Officer, by email at Microsoft Closed Captioning Accessibility Issues or by using the following contact information:
Rob Sinclair Chief Accessibility Officer Microsoft Corporation One Microsoft Way Redmond, WA 98052-6399
Phone: (425) 882-8080
Fax: (425) 936-7329
In an effort to continually improve the Xbox One experience, we engage with the accessibility community to help us improve our Xbox and Kinect technology for all users. We also educate publishers on how to design their titles to reach a broader audience, including users with physical and sensory impairments and those with unique gameplay needs. Community members can also contact the Xbox Accessibility Information team.
Visit the Microsoft Accessibility website.
If you have accessibility questions or feedback about Xbox One or any Xbox product, contact us by email at firstname.lastname@example.org. One of our team members will gladly answer your questions or direct you to the most appropriate person.
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