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Troubleshoot Xbox One unexpectedly turning off

Your Xbox One console may unexpectedly turn off under the following circumstances:

  • The console is too hot.
  • There's a problem with the power supply.
  • The Turn off after setting is enabled, and the console has been inactive for the allotted time.
  • While streaming content.

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    Your console shuts down unexpectedly

    Solution 1: If the console is too hot

    If you received a message stating that your Xbox One console is getting improper ventilation or is hot to the touch, follow these steps:

    1. Turn off the console.
    2. Wait at least one hour.
    3. Move the console to a well-ventilated spot.
    4. Turn on the console.

    Important Make sure your console is in a cool, well-ventilated place. Remove any objects on, under, or right next to the console.

    For tips on positioning your Xbox One console, see Xbox One console ventilation and Getting started with Xbox One.

    Solution 2: Troubleshoot your power supply

    If your console continues to shut down unexpectedly, the problem might be the power supply. For information about how to troubleshoot power supply issues, visit Xbox One console won’t power on.

    Solution 3: Change the console settings so it doesn’t turn off automatically

    1. Turn on the console.
    2. Press the Xbox button on the controller to go Home, and then select Settings or say “Xbox, go to Settings.”
    3. Select Power & startup.
    1. Select Turn off after.
    1. Select Don't turn off automatically.

    If you follow these steps but the console continues to get hot and shut down, request a repair.

    Your console shuts down unexpectedly while streaming content

    Solution 1: Clear persistent storage

    To troubleshoot this issue, clear persistent storage. Here's how:

    Note Persistent storage is data that's been cached on the console.

    1. Press the Menu button on the controller.
    1. Select Settings.
      Note You can say “Xbox, go to settings” from any screen, but you’ll need a controller once you’re on the Settings screen.
    2. Select Disc & Blu-ray.
    3. Select Persistent storage.
    4. Select Clear persistent storage.
    5. Turn off and unplug your console, and then wait 5 minutes.
    6. Plug in and turn on your console, and try streaming the content again.

    Solution 2: Try a wired connection

    Some wireless routers have settings that may cause your Xbox One console to shut down unexpectedly. For example, a power-saving setting or network setting may cause your console to shut down.

    If you use a wireless connection to connect to Xbox Live, try a wired connection. For information about how to set up a wired connection, see the Xbox One First-Time Connection Solution.

    If you can’t stream content when you use a wireless connection, see the Networking Hardware Information section of the Xbox Forums, or contact the router manufacturer for information about how to configure the wireless settings on the router.

    Please note that Xbox Support Forums content is available only in English. To translate Xbox Support Forums content into another language, paste the URL into an online translation tool such as Bing Translator.

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