Xbox One console won’t power on

If your Xbox One console won’t power on, your power supply may be faulty or improperly connected. Try these solutions to troubleshoot the problem.

Solutions

To troubleshoot issues with your Xbox One power supply, follow the steps on this page.

Note Be sure to follow all of these steps. If you do not follow all these steps, you could mistakenly request a new power supply when your console needs repair.

Solution 1: Determine if your console is receiving power

The quickest way to determine if your console is receiving power is to check if the Xbox power button on the front of the console is lit. If the button isn’t lit, try touching the button to see if it lights up. If the Xbox power button is lit, you do not need to follow the remaining steps because your console is getting power and your power supply is working.

If the Xbox button is lit but the screen is blank, you may be experiencing a video issue. To troubleshoot a video issue, try the steps in Troubleshooting a blank TV or monitor with your Xbox One.

If your console is turns on but shuts down intermediately or unexpectedly, see Xbox One console turns off unexpectedly.

Solution 2: Make sure your Xbox One console and power supply are positioned correctly

There are two important aspects to correct placement:

  • Both the Xbox One console and power supply have internal fans. These fans keep the console and power supply cool and help ensure proper operation. Make sure the vents on both the console and power supply are clear from other objects. For more information about the best way to set up your console and power supply, see How to position your Xbox One console.
  • Make sure both the console and power supply are on a flat and stable surface. For example, if the power supply is dangling off the back of your entertainment cabinet, it may not work correctly.

Solution 3: Plug your power supply into a wall outlet

Your Xbox One power supply is equipped with internal surge protection and should be plugged directly into a wall outlet. Some surge protectors interfere with the proper power consumption of the power supply and can affect performance.

Solution 4: Check the status of your power supply unit

The Xbox One power supply uses an LED power indicator to show you the status of your Xbox One console. To troubleshoot your Xbox One power supply, follow these steps:

  1. Make sure all power cables are plugged in before you check the LED status light. It is important to make sure that the cables are securely plugged into both the wall outlet and console because the LED color can indicate that the power supply is working correctly even if it is only connected to a wall outlet and not connected to the console.
  2. Check the color of the LED light on the power supply:
Orange light:
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White light:
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Console state Instant-On power mode Energy-saving power mode Result
Console is on White White Power supply is okay
Console is in standby or off White Orange Power supply is okay
Power supply is unplugged or malfunctioning No LED or flashing orange No LED or flashing orange Troubleshoot the power supply

The light on your power supply unit can help you determine whether it’s working correctly.

Power supply displays a solid white or solid orange light: Your power supply is working and your console is receiving power. If the screen is blank, you may be experiencing a video issue. For information about how to troubleshoot video issues, see Troubleshooting a blank TV or monitor with your Xbox One.

Important The power supply may show an orange light when it is not connected to the console, even when the power supply is not working correctly. Make sure you’ve completed step 1 of this solution and both the console and wall outlet cables are plugged in. If the power supply light turns from orange to no LED when you connect it to the console, follow the troubleshooting steps in Solution 5 to reset your power supply.

Power supply displays no light or flashing orange light: Your power supply may need to be replaced. Make sure you follow the troubleshooting steps below precisely to see if you need a new power supply.

Solution 5: Reset your power supply

The Xbox One power supply has built-in surge protection to protect your console from power surges. If you experience a power surge, you must reset the power supply to return it to its normal operating condition. Here’s how:

  1. Unplug the power supply cables from the console, from the wall outlet, and from the power supply itself.
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  1. Wait 10 seconds before you go to step 3.
    Important This is the critical step that allows the power supply unit to reset. Make sure you unplug the power supply unit from both the wall and your Xbox One console.
  2. Firmly plug the power cable back into the console, and then plug the power cable back into the electrical outlet and the power supply. It is important to make sure you connect the power supply directly into a wall outlet, avoiding any surge protectors or extension cords because they can affect the performance of your power supply, which has built-in surge protection.
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  1. Turn on the console and check the light on the power supply.

Solution 6: Other things to try

If continue to experience the problem, try the following:

  • Try another wall outlet. Wall outlets sometimes malfunction. To check if the wall outlet is working correctly, take your console and power supply to another power outlet you know is working and try to turn on the console.
    Note Test the outlet with another device before you test your Xbox One console and power supply.
  • Borrow a friend’s power supply to test. If you can borrow a power supply from a friend’s Xbox One console, try it on your own unit to see if it makes a difference. If it does, there’s a problem with your power supply and it needs to be replaced.

Solution 7: Request a replacement power supply

If your power supply light is still off or flashing orange, the power supply needs to be replaced. You can order a replacement Xbox One power supply from our Xbox Online Service Center. You must register your product online to replace the unit under warranty. (The power supply warranty is the same as your console warranty.)

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