Xbox One console won’t power on

If your Xbox One console won’t power on, your power supply may be faulty or improperly connected. Try these solutions to troubleshoot the problem.

Troubleshoot power supply issues

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Check first to see if your console has power

If your Xbox One power button does not light up, make sure power is getting to the console.

Notes


Check the light on your power supply unit

The Xbox One power supply uses an LED power indicator to show you the status of your Xbox One console.
Orange light:

Orange light:
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White light:
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Console state Instant-On power mode Energy-saving power mode
Console is on White White
Console is in standby or off White Orange
Power supply is unplugged or malfunctioning No LED or flashing orange No LED or flashing orange

The light on your power supply unit can help you determine whether it’s working correctly.

Power supply displays a solid white or solid orange light: Your power supply is working. If your console won’t turn on, see Troubleshooting a blank TV or monitor with your Xbox One.

Power supply displays no light or flashing orange light: Your power supply may need to be replaced. Make sure you follow the troubleshooting steps below precisely to see if you need a new power supply.
Note Make sure both the console and wall outlet cables are plugged in because the power supply will show an orange light when it is not connected to the console, even when the power supply is not fully functioning. If the power supply light turns from orange to off when you connect it to the console, follow the troubleshooting steps below.

Troubleshooting your power supply

  1. Unplug the power supply cables from the console, from the wall outlet, and from the power supply itself.
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  1. Wait 10 seconds before you go to step 3. This critical because the power supply has internal surge protection to protect your console, and waiting for 10 seconds allows the power supply to reset.
  2. Plug the power cable back into the console, and then plug the power cable back into the electrical outlet and the power supply. It is important to make sure you connect the power supply directly into a wall outlet, avoiding any surge protectors or extension cords because they can affect the performance of your power supply, which has built-in surge protection.
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  1. Make sure that all three power supply connections are firm.
  2. Turn on the console, and check the light on the power supply.

Note If you can borrow a power supply from another Xbox One unit from a friend or relative, try it on your own unit to see if it makes a difference. If it does, you can be sure there’s a problem with your own power supply.

If your power supply light is still off or flashing orange, the power supply needs to be replaced. You can order a replacement Xbox One power supply unit from our Xbox Online Service Center. Console registration is required to replace the unit under warranty (the power supply warranty is the same as your console warranty).

Your Xbox One turns off unexpectedly

If your Xbox One console shuts down intermittently at unexpected times, see Xbox One console turns off unexpectedly.

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