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Xbox One console won’t power on

If your Xbox One console won’t power on, your power supply may be faulty or improperly connected, or there may be another reason. Try these solutions to troubleshoot the problem.

Troubleshooting your Xbox One power supply

Watch the video on troubleshooting your Xbox One power supply. Note Video is available in English only.

Be sure to follow all of these steps. If you don’t, you could mistakenly request a new power supply when it's your console that needs repair.

Solutions

Solution 1: Reset your power supply

The Xbox One power supply has built-in surge protection to protect your console from power surges. You must reset the power supply if you experience a power surge. Here’s how:

  1. Unplug the cables from the console, wall outlet, and power supply itself.
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  1. Wait 10 seconds.

    Important Be sure to wait 10 seconds. This step lets the power supply reset. Make sure you unplug the power supply unit from both the wall and your Xbox One console.

  2. Firmly plug the power cable back into the console, and then plug the power cable back into the electrical outlet and the power supply. Connect the power supply directly into a wall outlet. Do not use any surge protectors or extension cords, because they can affect the performance of your power supply.
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  1. Turn on the console and check the light on the power supply.

Solution 2: Determine if your console is receiving power

Check whether the Xbox power button on the front of the console is lit. This is the quickest way to determine if your console is receiving power. If it isn’t lit, touch the button to see if it lights up. You don't need to follow the remaining steps if the button is lit. Your console is getting power and your power supply is working.

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You might be experiencing a video issue if the Xbox button is lit but the screen is blank. To troubleshoot a video issue, try the steps in Troubleshooting a blank TV screen or monitor while your Xbox One is on.

If your console turns on but shuts down intermediately or unexpectedly, see Troubleshoot Xbox One unexpectedly turning off.

Solution 3: Check the status of your power supply unit

The Xbox One power supply has an LED power indicator. This indicator shows you the status of your Xbox One console. To troubleshoot your Xbox One power supply, follow these steps:

  1. Make sure to plug in all power cables before you check the LED status light. It’s important to make sure that you’ve securely plugged the cables into both the wall outlet and the console. The LED color indicates if the power supply is working correctly when not connected to your console.
  2. Check the color of the LED light on the power supply.
Orange light: White light:
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Console state

Instant-On power mode

Energy-saving power mode

Result

Console is on

White

White

Power supply is okay

Console is in standby or off

White

Orange

Power supply is okay

Power supply is unplugged or malfunctioning

No LED or flashing orange

No LED or flashing orange

Troubleshoot the power supply

Power supply displays a solid white or a solid orange light: Your power supply is working and your console is receiving power.

Important The light on the power supply may be orange even when not connected to the console or when the power supply is not working correctly. Make sure that you connect the power supply cables to a wall outlet and the console. If the power supply light turns from orange to no LED when you connect it to the console, follow the troubleshooting steps in Solution 1 to reset your power supply.

Power supply displays no light or a flashing orange light: You may need to replace your power supply. To verify that you need a new power supply, follow the troubleshooting steps in Solution 1.

Solution 4: Turn off Xbox One Instant-On power mode

This issue can occur when you enable Instant-On power mode. In this power mode, your console can download and install updates. On occasion, there may be an update being downloaded or installed, which may interfere with the startup of the Xbox One console.

To determine if this is the issue, unplug the power supply, wait a few minutes, and then plug the power supply directly into a wall socket and try to turn on the console.

If this works, you’ll want to turn off the Instant-On power mode:

  1. Press the Menu button on the controller, or say “Xbox, go to settings.”
  2. On the Settings page, select Power & startup.
  3. Under Power options, change the Power mode to Energy-saving.

Solution 5: Make sure your Xbox One console and power supply are positioned correctly

There are two important aspects to correct placement:

  • The Xbox One console and power supply have internal fans. Make sure not to block these fans. See How to position your Xbox One console.
  • Make sure both the console and the power supply are on a flat and stable surface.

If the fans are blocked, your console or power supply may be overheating. If this condition continues, it could result in damage to the console or the power supply.

Solution 6: Plug your power supply directly into a wall outlet

Your Xbox One power supply is equipped with internal surge protection. Plug the power supply directly into a wall outlet. Some surge protectors can cause the power supply to not work as designed. This can affect performance.

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Solution 7: Other things to try

If you continue to experience the problem, try the following:

  • Try another wall outlet. Wall outlets sometimes malfunction. Connect your console and power supply to a different outlet, and then test again.

    Note Test the outlet with another device before you test your Xbox One console and power supply.

  • If possible, borrow a power supply from a friend’s Xbox One console. Try that power supply on your console. If your console works, there’s a problem with your power supply and you need to replace it.

Solution 8: Request a replacement power supply

You need to replace the power supply if the light is still off or flashing orange. You can order a replacement Xbox One power supply from our Xbox Online Service Center.

Note You must register your product online to replace the unit under warranty. (The power supply warranty is the same as your console warranty.)

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