Xbox One console won’t power on

If your Xbox One console won’t power on, your power supply may be faulty or improperly connected. Try these solutions to troubleshoot the problem.

Solutions

To troubleshoot issues with your Xbox One power supply, follow the steps on this page.

Note Be sure to follow all of these steps. If you don’t, you could mistakenly request a new power supply when it's your console that needs repair.

Solution 1: Determine if your console is receiving power

Check whether the Xbox power button on the front of the console is lit. This is the quickest way to determine if your console is receiving power. If it isn’t lit, touch the button to see if it lights up. You don't need to follow the remaining steps if the button is lit. Your console is getting power and your power supply is working.

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You might be experiencing a video issue if the Xbox button is lit but the screen is blank. To troubleshoot a video issue, try the steps in Troubleshooting a blank TV screen or monitor while your Xbox One is on.

If your console turns on but shuts down intermediately or unexpectedly, see Xbox One console turns off unexpectedly.

Solution 2: Make sure your Xbox One console and power supply are positioned correctly

There are two important aspects to correct placement:

  • The Xbox One console and power supply have internal fans. These fans keep the console and power supply cool. This helps ensure proper operation. Keep the vents on both the console and power supply clear from other objects. For more information about how to set up your console and power supply, see How to position your Xbox One console.
  • Make sure both the console and power supply are on a flat and stable surface. For example, your power supply may not work correctly if it is dangling off the back of your entertainment cabinet.

Solution 3: Plug your power supply into a wall outlet

Your Xbox One power supply is equipped with internal surge protection. The power supply should be plugged directly into a wall outlet. Some surge protectors can cause the power supply to not work as designed. This can affect performance.

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Solution 4: Check the status of your power supply unit

The Xbox One power supply has an LED power indicator. This indicator shows you the status of your Xbox One console. To troubleshoot your Xbox One power supply, follow these steps:

  1. Make sure all power cables are plugged in before you check the LED status light. It’s important to make sure that the cables are securely plugged into both the wall outlet and console. The LED color indicates if the power supply is working correctly when it's not connected to your console.
  2. Check the color of the LED light on the power supply:
Orange light:
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White light:
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Console state Instant-On power mode Energy-saving power mode Result
Console is on White White Power supply is okay
Console is in standby or off White Orange Power supply is okay
Power supply is unplugged or malfunctioning No LED or flashing orange No LED or flashing orange Troubleshoot the power supply

Power supply displays a solid white or a solid orange light: Your power supply is working and your console is receiving power.

Important The light on the power supply may be orange even when it's not connected to the console or when the power supply is not working correctly. Make sure that the power supply cables are connected to a wall outlet and the console. If the power supply light turns from orange to no LED when you connect it to the console, follow the troubleshooting steps in Solution 5 to reset your power supply.

Power supply displays no light or a flashing orange light: You may need to replace your power supply. To verify that you need a new power supply, follow the troubleshooting steps below.

Solution 5: Reset your power supply

The Xbox One power supply has built-in surge protection to protect your console from power surges. You must reset the power supply if you experience a power surge. Here’s how:

  1. Unplug the cables from the console, wall outlet, and power supply itself.
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    1. Wait 10 seconds.
      Important Be sure to wait 10 seconds. This step lets the power supply reset. Make sure you unplug the power supply unit from both the wall and your Xbox One console.
    2. Firmly plug the power cable back into the console, and then plug the power cable back into the electrical outlet and the power supply. Connect the power supply directly into a wall outlet. Do not use any surge protectors or extension cords, because they can affect the performance of your power supply.
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    1. Turn on the console and check the light on the power supply.

    Solution 6: Other things to try

    If you continue to experience the problem, try the following:

    • Try another wall outlet. Wall outlets sometimes malfunction. Connect your console and power supply to a different outlet and then test again.
      Note Test the outlet with another device before you test your Xbox One console and power supply.
    • If possible, borrow a power supply from a friend’s Xbox One console. Try that power supply on your console. If your console works, there’s a problem with your power supply and it needs to be replaced.

    Solution 7: Request a replacement power supply

    The power supply needs to be replaced if the light is still off or flashing orange. You can order a replacement Xbox One power supply from our Xbox Online Service Center.

    Note You must register your product online to replace the unit under warranty. (The power supply warranty is the same as your console warranty.)

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