The installation process stops at or near 0% when installing an Xbox One game from a disc

Problem

When you try to install an Xbox One game from a disc, the installation process stops at or near 0%. No matter how long you wait, the installation process remains at or near 0%.

This issue can occur if the console tries to download an update for the game while the game is installing.

Solution

To resolve this issue, disconnect the console from the Internet, cancel the download, and then power cycle the console. After you successfully install the game, reconnect the console to the Internet and let the game update download.

Step 1: Disconnect your console from the Internet

If you use a wired connection: Unplug the Ethernet cable from the back of your Xbox One console.

Note If you use a wired connection but also have a wireless connection set up for your console, you’ll have to disconnect wireless.

If you use a wireless connection: Follow these steps:

  1. At the Home screen, press the Menu button on the controller.
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  1. Select Settings.
  2. Select Network.
  3. Select Disconnect Wireless.

Step 2: Cancel the download

  1. At the Home screen, select My games & apps button on the controller
  2. Highlight the game you’re trying to install.
  3. Press the Menu button on the controller.
  4. Select Cancel.

Step 3: Eject the game disc and power cycle the console

  1. Eject the game disc.
  2. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds.
  3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
    Note If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Step 4: Install the game

After the console restarts, insert the disc. Follow the prompts to install the game.

Note Make sure you do this before you reconnect to the Internet.

Step 5: Reconnect to the Internet and let the game update install

If you use a wired connection: Plug the Ethernet cable back into your Xbox One console.

If you use a wireless connection: Follow these steps:

  1. At the Home screen, press the Menu button on the controller.
  2. Select Settings.
  3. Select Network.
  4. Select Set up wireless network.
  5. Follow the prompts to reconnect to your console to the Internet.
After you follow this procedure, if you still cannot install the game from the disc, contact Xbox Support.

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