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The installation process stops at or near 0% when installing an Xbox One game from a disc

Problem

When you try to install an Xbox One game from a disc, the installation process stops at or near 0%. No matter how long you wait, the installation process remains at or near 0%.

This issue can occur if the console tries to download an update for the game while the game is installing. If you're trying to download and install a digital game, see Problems downloading and installing a game or an app on Xbox One.

Solution

To resolve this issue, take your console offline, cancel the download, and then power cycle the console. After you successfully install the game, go online and let the game update download.

Step 1: Use your console offline

Follow these steps:

  1. At the Home screen, press the Menu button on the controller.
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  1. Select Settings.
  2. Select Network.
  3. Select Go offline.

Step 2: Cancel the download

  1. At the Home screen, select My games & apps button on the controller.
  2. Select Queue.
  3. Highlight the game you’re trying to install.
  4. Press the Menu button on the controller.
  5. Select Cancel.

Step 3: Eject the game disc and power cycle the console

  1. Eject the game disc.
  2. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds.
  3. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
    Note If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

Step 4: Install the game

After the console restarts, insert the disc. Follow the prompts to install the game.

Note Make sure you do this before you reconnect to the Internet.

Step 5: Go online and let the game update install

  1. At the Home screen, press the Menu button on the controller.
  2. Select Settings.
  3. Select Go online.
After you follow this procedure, if you still cannot install the game from the disc, contact Xbox Support.

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